Senior Practice Assistant

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The Brigham and Women's Hospital, Inc.

Mass General Brigham is a not-for-profit organization dedicated to patient care, research, teaching, and community service. We seek professionals—including doctors, nurses, business people, tech experts, researchers, and systems analysts—to support our mission and advance medical discoveries.

Perform both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Responsibilities include basic clerical work and routine administrative tasks related to patient visits such as scheduling, check‑in, and check‑out. Actual job duties may vary by department.

Does this position require Patient Care? No.

• Perform routine administrative and clerical duties related to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders and print appointment schedules.
• Process patient billing forms and scan documents to patient medical record/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co‑payments.
• Handle, screen, and/or take messages related to prior authorizations, provider questions, prescription refills, and test results.
• Act as "Super User" for scheduling, registration, and billing systems.
• Provide assistance and training to others in these areas.
• May perform more complex or specialized functions (i.e., surgical scheduling, schedule changes/blocking) at a more advanced competency level.

Education

High School Diploma or Equivalent required.

Can this role accept experience in lieu of a degree? No.

Licenses and Credentials

Certified Medical Administrative Assistant (CMAA) – Data Conversion – Various Issuers preferred.

Experience

Office experience 2‑3 years required.

Knowledge, Skills, and Abilities

• Proficiency with all Office Suite, knowledge of office operations and standards, and understanding of office procedures including filing, copying, scanning, printing, and faxing.
• Ability to use phone system and manage more non‑routine phone calls and solve routine issues as appropriate.
• Communicating effectively in writing for various audiences and talking to others to convey information clearly and effectively.
• Understanding written sentences and paragraphs in work‑related documents to correspond and communicate with others (including composing/editing e‑mail, memos, and letters) and to take complete and accurate messages.
• Managing one's own time and the time of others.
• Well organized and good time‑management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

• Standing Occasionally (3‑33%)
• Walking Occasionally (3‑33%)
• Sitting Constantly (67‑100%)
• Lifting Occasionally (3‑33%) 20lbs - 35lbs
• Carrying Occasionally (3‑33%) 20lbs - 35lbs
• Pushing Rarely (Less than 2%)
• Pulling Rarely (Less than 2%)
• Climbing Rarely (Less than 2%)
• Balancing Occasionally (3‑33%)
• Stooping Occasionally (3‑33%)
• Kneeling Rarely (Less than 2%)
• Crouching Rarely (Less than 2%)
• Crawling Rarely (Less than 2%)
• Reaching Occasionally (3‑33%)
• Gross Manipulation (Handling) Constantly (67‑100%)
• Fine Manipulation (Fingering) Frequently (34‑66%)
• Feeling Constantly (67‑100%)
• Foot Use Rarely (Less than 2%)
• Vision – Far Constantly (67‑100%)
• Vision – Near Constantly (67‑100%)
• Talking Constantly (67‑100%)
• Hearing Constantly (67‑100%)

Remote Type:
Onsite

Work Location:

60 Fenwood Road

Scheduled Weekly

Hours:

40

Employee Type:
Regular

Work Shift:

Day (United States of America)

Pay Range: $19.37 – $27.71 / Hourly

Grade: 4

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings. Base pay is determined by education, experience, certifications, and other essential factors. In addition to competitive base pay, we offer comprehensive benefits, career…