Sr Patient Administrative Coordinator - GI Job Boston area,Massachusetts USA,Healthcare

Department Summary

The Division of Gastroenterology offers highly personalized care from our comprehensive pediatric gastroenterologists. As a Senior Patient Administrative Coordinator, you will coordinate and facilitate administrative processes and services within Gastroenterology necessary to deliver and support the care for patients with chronic disease.

Key Responsibilities

Answer, screen, and route a high volume of phone and email inquiries from patients, families, and external companies to coordinate services. Record and forward messages and triage calls to nurses, physicians, and numerous other providers for urgent information or services. Initiate calls for emergency services as required.

Respond to patients’ concerns and needs within your scope of knowledge and authority and in accordance with our best practices and procedures. Respond to situations requiring escalated service response, ensuring that the appropriate providers and parties across multiple specialty areas are made aware of concerns and follow up to ensure resolution.

Schedule patient encounters and procedures to coordinate within and across providers in multiple specialties. Obtain and record required authorizations on electronic or manual scheduling systems to compile and distribute patient and staff schedules. Verify patient demographics, insurance/payment, and referral information for patient encounters. Collect all necessary clinical documentation and information.

Collect and organize medical records, information, materials, and supplies required for admissions or encounters. Prepare requisitions and other standard forms as requested by clinicians or supervisors. Communicate with other departments to coordinate ancillary clinical/administrative services. Prepare, route, and track routine administrative forms and documents.

Actively participate in and contribute to departmental and organizational initiatives and projects with a focus on continuous process improvement.

Recommend and assist in implementing change in internal systems and procedures.

Schedule will be 8am to 4:30pm.

Minimum Qualifications Education

High school Diploma/GED required.

Some college or occupationally specific education/training preferred.

Experience

2 years of experience including healthcare or health insurance setting working with prior authorization.

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