Practice Assistant

Site:
The Brigham and Women's Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check‑in, check‑out duties. Actual job duties may vary by department.

Does this position require patient care? No

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders, and print appointment schedules.
• Process patient billing forms and scan documents into patient medical record/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co‑payments.
• Handle, screen and/or take messages related to prior authorizations, provider questions, prescription refills, and test results.
• Act as "Super User" for scheduling, registration and billing systems.
• Provide assistance and training to others in these areas.
• May perform more complex or specialized functions (i.e., surgical scheduling, schedule changes/blocking) at more advanced competency level.

• Education:
  
  High School Diploma or Equivalent (required).
• Can this role accept experience in lieu of a degree? No.
• Licenses and Credentials:
  Certified Medical Administrative Assistant (CMAA) – Data Conversion – Various Issuers (preferred).
• Experience:
  
  Office experience 2–3 years required.
• Knowledge, Skills and Abilities:
  
  Proficiency with all Office Suite; knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
• Ability to use phone system and manage more non‑routine phone calls and solve routine issues as appropriate.
• Communicating effectively in writing and speaking to convey information clearly and effectively (including composing/editing e‑mail, memos and letters), and to take complete and accurate messages.
• Managing one's own time and the time of others.
• Well organized with good time‑management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

• Standing Occasionally (3–33 %)
• Walking Occasionally (3–33 %)
• Sitting Constantly (67–100 %)
• Lifting Occasionally (3–33 %) 20 lb–35 lb
• Carrying Occasionally (3–33 %) 20 lb–35 lb
• Pushing Rarely (Less than 2 %)
• Pulling Rarely (Less than 2 %)
• Climbing Rarely (Less than 2 %)
• Balancing Occasionally (3–33 %)
• Stooping Occasionally (3–33 %)
• Kneeling Rarely (Less than 2 %)
• Crouching Rarely (Less than 2 %)
• Crawling Rarely (Less than 2 %)
• Reaching Occasionally (3–33 %)
• Gross Manipulation (Handling) Constantly (67–100 %)
• Fine Manipulation (Fingering) Frequently (34–66 %)
• Feeling Constantly (67–100 %)
• Foot Use Rarely (Less than 2 %)
• Vision – Far Constantly (67–100 %)
• Vision – Near Constantly (67–100 %)
• Talking Constantly (67–100 %)
• Hearing Constantly (67–100 %)

Onsite

45 Francis Street

40

Regular

Day (United States of America)

$17.71 – $24.94 per hour

3

2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity,…