Patient Access Coordinator - Evening

Customer service liaison for the first impression of the medical center. Greets patients, accurately obtains all demographical information, obtains all regulatory data (HIPAA, Medicare, Mass Pro, JACHO, DPH, Emtala, Subscriber, Health Care Proxy), obtains appropriate signatures from patients along with providing patients with regulatory paperwork. Assures eligibility of insurance date along with collection of copays. Identifies the patient correctly through the EMPI search, and re‑verifies with patient including re‑verification when bracelet is put on patient.

Prints appropriate paperwork and escorts patient to location. Answers telephones, works on quality checks of registrations. Assists all hospital departments in facilitating the accurate registration of patients in order for areas to be able to do their job functions. Handles day to day bed placement including scheduled, urgent and emergency admission functions of admitting, transferring, discharging, including all death procedures.

Works closely with scheduling and precertification areas within Patient Access.

• Scheduling
• Precertification
• Inpatient and outpatient departments/floors
• Care Management
• Medical Records
• Billing
• Patient Information

• Provides superior customer service to internal and external clients, customers, and patients as referenced in the Service Excellence Standards.
• Obtains accurate patient information and enters into the Meditech computer system.
• Chooses correct medical record number.
• Verifies and updates all demographic information (date of birth, address, maiden name, social security number).
• Verifies and updates all insurance information.
• Provides accurate reason for visit.
• Provides accurate physicians (primary care, attending, referring).
• Provides accurate locations and status.
• Provides accurate services.
• Provides accurate occurrence codes.
• Obtains all regulatory data.
• Obtains Health Care Proxy/advance directives.
• Obtains HIPAA notices.
• Handles Medicare secondary payer questions.
• Handles Medicare rights/secure horizon/Blue Cross 65/secure horizons.
• Collects race and ethnic background.
• Obtains accurate insurance information according to policies.
• Obtains accurate insurance name, address, telephone number, and identification number.
• Checks eligibility for several insurances according to policies.
• Verifies insurance in the computer.
• Obtains signatures according to policies.
• Obtains general consent of treatment.
• Obtains HIPAA receipt of privacy notice.
• Obtains financial releases.
• Checks quality of own registrations daily.
• Runs revenue log daily, corrects and passes it into assigned lead.
• Assigns beds for patients according to service and diagnosis.
• Keeps current census and accurate admission log.
• Performs transfers and activations in a timely manner.
• Shows respect for confidentiality at all times.
• Answers phones with name and department within 3 rings.
• Knows all downtime procedures.
• Is knowledgeable on death process.
• Obtains report of death.
• Fills out organ bank sheet and reports death to organ bank (except for ED).
• Fills out death certificate.
• Fills out death log.
• Cross‑trains to several different areas of Patient Access registration.
• Assumes Patient Access front desk responsibilities as needed.
• Follows all departmental policies and procedures.

• Assures area they are working in is stocked for next shift.
• Cleans off printers at end of shift.
• Cleans off faxes.
• Assures food is out of refrigerator weekly.
• Tells supervisor if supplies are low.
• Cleans area where worked daily.
• Throws all confidential papers in recycle bin.

Reports to Team Leaders/ Supervisors and Managers of Patient Access. Reports to Administrative Director of Patient Access.

• Accountable for exceptional customer services.
• Accountable for accurate demographic and revenue cycle data entry.
• Accountable for confidentiality.
• Accountable for all regulatory requirements.
• Accountable for getting appropriate signatures and paperwork generated (Consent of treatment).
• Accountable to check revenue log daily and to turn it into a lead.
• Accountable to follow all policies and procedures of the department and medical center.
• Accountable for…