Senior Manager, Patient Access Strategy

What you will do

The Senior Manager, Patient Services Access Strategy and Operations will play a key role in supporting the development and execution of a best-in-class patient support access programs for the currently marketed Alexion products as well as future launches. This individual will provide strategic input into the strategy and Execution of Alexion Patient Access and free product programs. The individual would collaborate with the Patient Services case management leadership team related to free drug programs, as well as multiple cross-functional stakeholders within Patient Services, Legal, Compliance, Market Access, Customer Operations and Commercial Leadership.

This role will be responsible for the development of program communication, helping to shape a high-quality support experience for providers and patients.

The ideal candidate cares about making a difference in patients' experience and has a background in patient access services, with hands-on experience in managing operational workflows, supporting program development, and working closely with vendors and internal teams to drive successful outcomes.

• Co-lead the design, development, and execution of innovative patient access programs to support patient access to our therapies
• Operational Oversight:
  Provide operational oversight of core patient access programs, including free drug programs, and patient assistance programs
• Vendor Partnership & Governance:
  Build and lead high-impact relationships with external vendor partners, holding them accountable for excellence in service delivery, compliance, and innovation
• Establish governance frameworks, performance scorecards, and continuous quality improvement initiatives
• Performance Monitoring & Insights:
  Establish KPIs and dashboards that provide actionable insights into patient engagement, program utilization, and service quality
• Present strategic analyses and recommendations to management, shaping key business decisions
• Patient-Centric Mindset:
  Act as an advocate for the patient, helping ensure services are designed and delivered with empathy and effectiveness
• Process Improvement:
  Co-lead the identification and implementation of process enhancements that streamline operations, strengthen compliance, and elevate the patient and provider experience.
• Partner cross-functionally to ensure improvements are scalable and aligned with long-term business strategy
• Cross-Functional & Enterprise
  
  Collaboration:
  
  Serve as the enterprise subject-matter expert for patient services, aligning programs with Access, Marketing, Compliance, Legal, IT, and Analytics
• Influence brand and market access strategies by integrating patient insights and access data into decision-making
• Compliance & Quality Assurance:
  Ensure that all aspects of patient services programs meet regulatory, legal, and compliance requirements, including HIPAA, patient data privacy, and company policies
• Financial Stewardship:
  Co-lead patient services access programs budget planning, forecasting, and ongoing management, including vendor contracts and pass-through costs
• Leadership:
  Lead case escalations with a patient-first mindset, modeling Alexion’s values
• Operate in a Manner Consistent with Alexion’s Values:
  Uphold Alexion’s Key Principles by driving collaboration, embracing possibilities, following the data, and leading by doing, ensuring all initiatives aligning with the Company’s ethics and patient-first principles

• Bachelor’s degree in Life Sciences or relevant field
• 7+ years of experience in patient support services/access programs, or related field, with Rare Disease experience preferred
• Demonstrated success leading patient access programs (free drug programs, patient assistance programs), from launch through maturity
• Proven ability to drive vendor relationships and build strategic partnerships
• Solid understanding of reimbursement processes and patient access challenges in the U.S. healthcare system
• Creative problem-solving mindset to mitigate customer escalations
• Strong project management skills and the ability to manage multiple priorities in a fast-paced environment
• Executive presence and exceptional communication skills; ability to represent Patient Services to senior leadership, external partners, and field teams
• Experience with tech-enabled access solutions, such as digital platforms, portals and patient support web sites as well as SMS enabled patient engagement programs and telephony solutions
• Strong knowledge of relevant healthcare compliance and regulatory standards
• Brand marketing, field sales or other customer-facing experience preferred
• Ability to thrive in a fast-paced, dynamic environment

The annual base salary for this position ranges from $114,000 to $171,000. However, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition, our positions offer a short-term incentive bonus opportunity; eligibility to participate in our…