Onboarding Senior Associate, Dental

The Enterprise Onboarding Senior Associate serves as a trusted advisor and project lead throughout implementation, ensuring that both the customer and athena meet the responsibilities of our co-sourced model to achieve a timely, predictable, and high-quality go-live. Within our Community Health team, the Sr. Associate operates at times as part of an integrated onboarding team—including Program Management, Project Associates, SMEs, and Director oversight— while also operating independently on dedicated dental projects.

Whether operating independently or jointly with their medical onboarding peers, the Sr. Associate is accountable for meeting all readiness criteria and driving successful post-live outcomes.

The Senior Associate surfaces risks early, aligns internal and external stakeholders, and works cross-functionally across the athena ecosystem—Sales, Product, Customer Success, and other operational teams—to remove friction, enable informed decision-making, and keep customers moving with clarity and purpose.
** Responsibilities may include, but are not limited to:
** Help stakeholders understand the impacts of new processes by guiding key decisions, clarifying roles and responsibilities, and reinforcing the behaviors that enable desired outcomes. Collaborate closely with the cross-functional Onboarding team—including the Director sponsor, Program Manager, and Project Associates—to deliver a cohesive, high-quality implementation experience. Promote a culture of continuous improvement by sharing lessons learned, modeling self-awareness, and elevating team performance through deliberate knowledge-sharing.

Build strong, trust-based relationships with cross-functional and third-party partners, helping streamline workflows and improve the broader customer onboarding experience.
** Desired

Qualifications:

** Bachelor’s degree strongly preferred, ideally in Business Administration, Healthcare Management, Health Informatics, Public Health, Education, or another closely related field.
3–5 years of related professional experience, ideally within healthcare or a closely aligned industry, with demonstrated expertise in revenue cycle management, electronic medical records (EDR), and/or electronic medical records (EMR), gained through roles in implementations, client services, or other strategic onboarding functions.

Minimum one year of project management experience leading complex, multi-stakeholder engagements, ideally within a services or SaaS implementation setting. Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialogue. Direct experience with revenue cycle management at a healthcare-related practice or company a strong plus Familiarity or experience working in an established dental practice or adjacent company a strong plus.
** Behaviors & Abilities

Required:

** High emotional intelligence and stellar customer relationship skills Ability to efficiently manage and prioritize work across multiple accounts Ability to take initiative with little to no direction Ability to successfully negotiate difficult conversations Conflict resolution skills Ability to travel as needed, typically 50% or less Ability to work independently as well as part of an extended, cross-functional team
*** About athenahealth
****** Our vision:**
* * In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
**** Our company culture:**
* * Our talented
** employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness,…