Certified Medical Assistant

POSITION SUMMARY:

The Certified Medical Assistant (CMA) is an experienced and certified member of the ambulatory care team who provides advanced clinical and administrative support to ensure safe, efficient, and patient-centered care. Working under the general supervision of an appropriate licensed provider, the CMA performs a broad range of clinical duties including patient intake, specimen collection, point-of-care testing, vaccine administration, and assistance with procedures.

The role supports the coordination of care across the clinic by ensuring accurate documentation, patient education, and communication among team members.

The CMA applies critical thinking, independent judgment within established protocols, and strong organizational skills to manage patient flow and anticipate clinical needs. The CMA demonstrates advanced competency in both direct patient care and administrative processes, ensuring compliance with safety, infection control, and regulatory standards.

In addition to core responsibilities, the CMA serves as a resource to peers, assists with onboarding and training of new staff, and contributes to quality improvement and operational excellence initiatives within the practice.

• Obtains and documents required patient information (e.g., age, weight, address, pharmacy).
• Notifies clinical staff of any unusual findings or changes in patient information and/or functioning.
• Assists clinical staff during procedures and exams (e.g., setting up, assisting with dressing/undressing, chaperoning, handling supplies, holding/restraining patients).
• Facilitates care in patients’ primary and/or preferred language by using available technologies to promote patient-centered care.
• Instructs patients and families as directed (e.g., discharge instructions, procedure prep).
• Obtains electrocardiograms (EKGs) when ordered by provider or standing order.
• Obtains POCT as instructed and ordered by provider or standing order including A1C, urine collection, pregnancy test, etc.
• Performs phlebotomy/specimen collection and prepares specimens for delivery or drop-off.
• Completes health maintenance screenings in support of the complete care of patients. Notifies provider and/or nursing of abnormal or unexpected findings from screening results.
• Administers vaccines in accordance with departmental protocols, ensuring proper technique, dosage, documentation, and patient education.
• Provides anticipatory guidance to patients regarding potential side-effects and post-vaccine care.
• Maintains accurate immunization records and updates the electronic health record accordingly.
• Verifies documentation for accuracy and completeness (e.g., lab test results, interview records, forms).
• Schedules patient appointments, procedures, and surgeries.
• Escorts/transports patients and families as needed to support care delivery.
• Demonstrates age‑appropriate communication and care skills; alerts clinical staff if patients outside the usual age range are present.
• Communicates routinely with clinical staff to anticipate, prepare, and respond to patient, staff, and clinic needs on an ongoing basis to maintain clinic flow and teamwork.
• Works to develop/utilize critical thinking to solve problems, anticipate needs for patient care, and respond appropriately.

• Obtains and documents pulse, respiration, blood pressure, weight, and height.
• Prepares records for clinic sessions, including filing at the close of session.
• Obtains and enters charge information.
• Completes health screenings and resource tools to support care coordination and address health gaps.

• Performs clerical and support duties to promote smooth clinic operations.
• Answers phones and greets visitors; identify self and unit and responds or redirects inquiries appropriately.
• Orders, stocks, and organize supplies and materials per budget and PAR levels.
• Performs general office tasks (e.g., photocopying, delivering correspondence).
• Cleans and maintains exam and clinical equipment, including safety and quality testing.
• Turns over rooms between visits/procedures (e.g., cleaning, restocking).
• Identifies and responds to emergency or urgent patient situations, notifying appropriate staff.
• Participates in managing vaccine inventory, monitors expiration dates, and ensures proper storage and handling per CDC guidelines.

• Acts in a manner that supports a positive and collaborative work environment and aligns with established standards, policies, and procedures.
• Resolve interpersonal conflicts effectively; seek guidance from supervisor as needed.
• Accepts and acts on constructive feedback; works toward goals identified in performance evaluations.
• Participates in staff meetings and quality improvement activities; reviews meeting minutes when unable to attend.
• Complies with standards,…