Front Office Manager-Patient Care Coordinator Boston, MA

Front Office Manager-Patient Care Coordinator

Downtown Physical Therapy, located at Lewis Wharf in the heart of Boston, provides individualized, one-on-one care in a comfortable, supportive environment. Our team combines trusted techniques and innovative approaches to help patients achieve their goals and improve their quality of life. We foster a collaborative, growth-minded culture where clinicians can make a real impact every day.

Downtown Physical Therapy is seeking highly organized and service-focused Front Office Manager to support the daily administrative operations of our physical therapy clinic in Boston, MA. If you're motivated by helping others, enjoy problem-solving, and eager to grow your administrative career in an impactful healthcare setting, we’d love to hear from you.

We Join Us?

Downtown Physical Therapy is a PT-owned private practice built around the idea that exceptional care starts with connection—both with our patients and our team. You’ll join a collaborative, supportive group where you’ll be mentored, challenged, and encouraged to do your best work. Located in one of Boston’s most vibrant neighborhoods, our clinic serves an active, engaged, community-based patient population.

About the Role

As Front Office Manager, you will play a key role in managing schedules, systems, and patient communications behind the scenes. You’ll ensure a seamless administrative experience from scheduling through billing, while coordinating closely with clinicians and managing the overall flow of patient communications.

• Answer and route incoming calls to appropriate staff efficiently and professionally
• Schedule appointments, verify insurance, obtain authorizations, and support patient registration workflows
• Maintain accurate patient records and ensure information is up-to-date in the EMR system
• Coordinate with therapists to optimize scheduling and daily flow of appointments
• Process payments and manage insurance-related inquiries with confidentiality
• Stay informed about clinic services and programs to assist patients effectively
• Manage multiple administrative responsibilities with strong time management and attention to detail

About You

You will be a great fit for this role if you bring the following:

• Adaptable, professional, dependable, and eager to grow your career in a growing healthcare organization
• Excellent attention to detail and ability to maintain patient confidentiality
• Highly organized and skilled in managing multiple tasks and changing priorities
• Patient-first and customer-service oriented.
• Proficiency with EMR scheduling software;
• Two years experience as a medical office professional. Physical Therapy setting a plus!
• Strong communication skills—written, verbal, and over the phone

At Downtown Physical Therapy, we invest in a culture of inclusion and positivity and encourage all to apply to our open roles. You will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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