Unit Coordinator| MGH-Hematology and Oncology Department

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The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Schedule:

40 hours per week
(2) 12‑hour & (2) 8‑hour shifts
Rotating Day & Evening shift | 7a‑7p, 7a‑3p, and 3a‑11p
Alternating holiday and weekend schedule

Lunder 10 is an integrated thirty‑two bed inpatient hematology, oncology, bone marrow transplant unit that serves a young adult to elderly patient population. Patients are frequently followed from time of diagnosis or referral through end of life. Many patients have a diagnosis of leukemia, non‑Hodgkin's lymphoma, sarcoma, or multiple myeloma.

Essential Functions (Key Roles & Responsibilities):

• Provides administrative support to unit‑based and hospital‑wide clinicians and staff in an inpatient unit, functioning as the liaison between the patient, visitors and the clinicians.
• Expected to effectively organize priorities, complete tasks on time and to manage confidential patient information.
• Responsible for partnering with nursing to coordinate the day‑to‑day patient flow including communication to key players regarding patient admissions, discharges and transfers.
• Also expected to provide outstanding services for every customer interaction.
• Actual job duties may vary by department.
• Performs clerical and other duties to assist in the general administration of the floor or unit.
• Greets and interacts with patients, families, visitors and coworkers in person and via communication tools in a professional manner.
• Receives, prioritizes, organizes and manages information at the central nursing station, and throughout the unit.
• Schedules consultations, tests, procedures, and patient transport to other departments.
• Enters into electronic medical record accurate and timely information about admissions, discharges and transfers to facilitate efficient patient throughout the unit.
• Contacts ancillary service departments to obtain equipment, services and supplies; tracks status and location; uses designated process for identifying and facilitating repairs.
• May assist manager with payroll duties or scheduling of staff, or supervision of unit secretaries. Duties may vary by department.
• Performs other duties as assigned. Complies with all policies and standards.

Education
High School Diploma or equivalent required
Associate’s Degree in a related field preferred

Can this role accept experience in lieu of a degree?
No

Licenses and Credentials
Certified Health Unit Coordinator (NAHUC) preferred

Experience
2–3 years of administrative, front‑desk, or customer service experience required
Experience in healthcare, hospitality, or other high‑service environments preferred

This position requires availability for rotating weekends and holidays as part of the unit schedule.

• Exceptional customer service skills with the ability to create a warm, welcoming, and professional environment for patients, families, visitors, and staff
• Strong emotional intelligence and the ability to remain calm, composed, and respectful in stressful or high‑pressure situations
• Ability to multitask and prioritize responsibilities in a fast‑paced setting
• Excellent verbal and written communication skills
• Strong interpersonal skills and the ability to collaborate effectively with nurses, physicians, and interdisciplinary team members
• Ability to manage confidential information with discretion and professionalism
• Proficiency in Microsoft Office (Word, Outlook, Excel)
• Ability to use standard office equipment, including multi‑line phone systems, printers, scanners, and copiers
• Strong organizational skills and attention to detail
• Familiarity with medical terminology preferred

$18.58 -…