Medical Assistant

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As one of the largest community health centers in the country, Neighbor Health is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.

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Full time

Family Medicine

20 Maverick Square – Cradock Building

Medical Assistants are part of our clinical care team. Working in close partnership with a provider(s) of our busy Family Medicine Department, the medical assistant assists and directs care of patients in a practice. Their primary function is to manage efficient patient flow and to be available to assist providers as needed. The Medical Assistant is responsible for various non-skilled nursing tasks, for the maintenance and control of non-pharmaceutical supplies and equipment, and for assigned support activities.

The Medical Assistant assumes a range of patient care responsibilities dealing with the physical and emotional aspects of assigned patients ages 0 months to greater than 100 years. Prepares for assigned clinics and ensures all test results and instruments are available per department protocol. Be available to assist with their assigned providers. Communicates with them throughout the session. Excellent opportunity for career ladder growth!

Monday - Friday 8:00am - 5:00pm including weekend, evening holiday rotations

1. Prepares for assigned clinics and ensures all test results and instruments are available per department protocol. Be available to assist with their assigned providers. Communicates with them throughout the session

2. Accurately performs the following as indicated:

• Vital signs, O2 sat, pain scale (0-10)
• Weights, height, LMP
• Spirometry
• EKG
• Peak flow meters
• Use of Oxygen equipment
• Point of Care testing
• Cleans and wraps instruments for sterilization
• Follows proper sterilization protocols as indicated
• Other clinical tasks appropriate to the department assignment

3. Responsible for facilitating effective team and patient communication throughout the visit

4. Manages efficient patient flow per departmental requirements and supports providers and team in overall coordination and delivery of care. Actively participates in patient visits per departmental protocol including but not limited to: rooming patients, obtaining chief complaint, addressing BPAs, and obtaining pertinent history.

5. All documentation should be complete and done in an efficient and timely manner. Proficient in the use of the electronic medical record (Epic) as it pertains to department-based workflows and guidelines

6. Interacts with patients and other staff in a professional and respectful manner, which reflects the needs and concerns of patients and staff. Consistently provides excellent customer service and makes patients feel welcome. Maintains a positive attitude

7. Monitors or chaperones exams as appropriate, assists in procedures or treatments as requested by providers.

8. Assists with patient ambulating and transfers to/from chair, stretchers and exam table. Assists with undressing, gowning and dressing as needed.

9. Stocks exam rooms and utility rooms daily with medical supplies and forms needed.

10. Cleans exam rooms and equipment daily and as needed.

11. Proficient and accurate use of current Neighbor Health electronic applications

12. Promotes a sense of team work through demonstration of self-direction and self-motivation. Solves problems independently and knows when to seek consultation

13. Assists with forms, letters, and other clinical paperwork as directed. Makes sure that all clinical paperwork is properly labeled.

14. Answers telephones, and calls patients as requested by practice staff.

15. Performs activities such as booking/canceling/confirming appointments, processing outside referrals, and filing.

16. Escorts patients to various departments as seen necessary.

17. Reports delays in supply orders, safety and equipment problems, and malfunctioning or missing equipment.

18. Follows established departmental policies and procedures for environmental safety and infection control.

19. Participates in required departmental activities and meetings.

20. Understands organizational structure of department and unit routine

21. Makes optimal use of standby time

22. Maintains all pertinent…