Jimmy Fund Clinic - Front Desk Coordinator

The Front Desk Clinic Coordinator reports to the Scheduling Supervisor in pediatrics and is responsible for timely completion and accuracy of assigned daily tasks. These functions include, but are not limited to, staffing the Jimmy Fund Clinic Front desk, liaising among patients/families/providers/leadership; utilizing institutional and technical knowledge to properly triage patient and provider requests, collecting demographic and insurance information, and insurance eligibility and benefit verification at the Dana‑Farber Cancer Institute and its partnering facilities, as applicable.

Located in Boston and the surrounding communities, Dana‑Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high‑risk and underserved populations.

We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School‑affiliated hospitals.

Reporting to the Scheduling Supervisor and working under the guidance of the Lead Clinic Coordinators, this mission critical position is responsible for the following:

• Performs front desk check in and check out functions.
• Daily EPIC use, providing bracelet, itinerary, and RTLS badge assignments.
• Effectively communicating with patients and families and working with interpreter services as necessary.
• Triaging issues as they arise and opening IT tickets as needed.
• Daily end of day printing (Alpha lists, staff daily, ONN Snapboard) from Epic.
• Cleaning and collecting RTLS badges.
• Uploading Urgent Consents to appropriate concord fax inbox and ensuring urgent consents are in the medical records bin for collection.
• Coordinating with the scheduling teams for any scheduling related questions that arise or updated itinerary distribution.
• Maintaining consult room assignments and utilization.
• Daily administrative tasks (filing, supply inventory, etc.).
• Managing the parking passes and coordinating excel worksheets.
• Maintaining an organized and clean front desk area, following guidelines for food & drink.
• Serving as possible weekend backup coverage as needed.

• Recognizes emergencies and appropriately responds using standard operating procedures.

• Collects and accurately documents patient demographic, financial, and other relevant personal information into the hospital information system.
• Updates insurance information into EPIC.
• Escalates patients with insurance, prior authorization or other billing concerns as needed for Financial Counselor intervention.
• Confirms, updates patient demographic, financial, and other relevant personal information into the hospital information system.
• Updates changes to patient insurance and/or demographic information as needed.
• Documents daily activities in a timely, thorough, and accurate manner into the hospital information system.
• Completes assigned work queues, projects, and other duties as directed.

• Delivers outstanding customer service to internal and external customers.
• Timely, accurately and curiously responds to the needs of internal and external customers.
• Ability to deescalate patient grievances, and maintain customer service standards, and involve floor leadership as necessary.
• Obtains detailed clinical information face‑to‑face, by telephone or electronically.
• Serving as a resource for patient and families and answering way finding questions for lost families.
• Making copies of hand outs, lunch menus, etc and completing lunch orders for families.

• Compliance with DFCI policies and procedures.
• Understanding their role and responsibility in obtaining successful Joint Commission accreditation.
• HIPAA regulation compliance.
• Completion of assigned AEU and Health Stream…