Patient Services Coordinator III

Overview

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The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Join the Ever‑Expanding Mass General Brigham Cancer Institute

The Mass General Brigham Cancer Institute is growing rapidly, and we’re seeking dedicated Patient Services Coordinator III professionals to join our Boston‑based teams. With several openings available across the Institute, this is an exciting opportunity to play a vital role in the patient care experience at one of the nation’s leading academic health systems.

As a PSC III, you’ll provide expert coordination of patient scheduling while partnering closely with both clinical and administrative members of our interdisciplinary teams. Your work will help ensure seamless access to care, efficient clinic operations, and an exceptional experience for every patient and provider you support. PSC III positions offer the flexibility of a hybrid work schedule.

We’re looking for compassionate, detail‑oriented individuals who bring a passion for outstanding customer service, a commitment to operational excellence, and a desire to make a meaningful difference in the lives of patients and families facing cancer care.

Be part of something extraordinary—where your skills, empathy, and professionalism truly matter.

Performs administrative functions to support smooth and efficient clinical service and practice operations. Performs administrative duties related to patient visits including scheduling, check-in, and check-out duties (performs all duties of the other levels at highest proficiency level). Make patient appointments and maintain appointment records. Assist callers with routine inquiries and triage matters appropriately. Process patient billing forms and scan documents to patient medical record (EPIC).

Acts as a "Super User" for scheduling, registration and billing systems. Provides assistance and training to others in these areas. May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level. Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.

Additional responsibilities as assigned.

Education

• High School Diploma or Equivalent required

Experience

• Office experience 3-5 years required

Knowledge,

Skills And Abilities

• Strong technology and MS Office skills – Advanced Outlook, Word, Excel, PowerPoint;
  Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
• Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
• Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
• Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
• Managing one's own time and the time of others.
• Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
• Ability to proofread and edit written documents.

Remote Type Hybrid

Work Location 55 Fruit Street

Scheduled Weekly Hours 40

Employee Type Regular

Work Shift Day (United States of America)

Pay Range $19.37 - $27.71/Hourly

Grade 4

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into…