Administrative Assistant , Cardiology Admin

Position

Administrative Assistant I

40 Hours (Days)

This position functions as a member of the administrative team by performing a variety of duties to ensure smooth day‑to‑day operations of the division. Duties include answering telephones, making appointments, scheduling procedures and testing, typing, transcription, data and charge entry, verifying and obtaining authorizations and referrals, and managing clinical and claims “buckets” in an electronic system.

The Administrative Assistant reports directly to the Office Manager but interacts administratively with assigned physicians.

Has the authority to carry out the directives of the Office Manager and manage day‑to‑day activities within policies, procedures, and department protocols.

• Provides superior customer service to internal and external clients, customers, and patients as referenced in the Service Excellence Standards.
• Performs duties and provides assistance according to policy and procedures, as well as directives from the Office Manager.
• Answers all telephone calls in a pleasant manner utilizing scripted messaging provided by management.
• Triages calls appropriately, taking into consideration the extent of emergency or priority of the call, takes messages, follows through with each message ensuring proper physician or staff member has received the information, and provides routine information to callers.
• Communicates effectively with patients about appointment status; if delays occur, immediately involves management for service recovery to address patient complaints.
• Prepares the daily schedules for the office, prepares patient charts ensuring the proper chart is selected and appropriate information has been uploaded.
• Schedules patients' appointments and appropriate testing, verifies information including demographic and insurance information, confirms appointments and testing.
• Provides coverage for vacations, sick leave, meal breaks, or when needed.
• Prepares documents for billing physician encounters, enters data, ensures referrals and authorizations are received.
• Types correspondence, forms and other documents as requested, enters information into the computer system, transcribes dictation of a highly confidential nature.
• Organizes and updates files, charts, and records.
• Uses discretion at all times to ensure patient confidentiality.
• All other duties as assigned.

Included in the role as needed.

• Reports trends in adverse patient occurrences to physicians and the Office Manager as soon as detected.
• Reports quality issues that require consideration or action to physicians and the Office Manager.

• Shall be accountable for maintaining the confidentiality and security of all patient‑related data and information.
• Shall be accountable for abiding by all relevant policies and procedures.

• High school diploma required;
  Associates Degree preferred.

• One to two years related experience, preferably in a healthcare setting.

• Medical terminology preferred.
• Word‑processing and computer data entry experience preferred.
• Typing skills must be a minimum of 40 wpm.
• Ability to fluently read, write, speak and understand the English language required.
• Strong communication skills.
• Russian speaker required.
• Strong interpersonal and telephone skills required.
• Knowledge of insurance coverage systems (co‑payments, referrals, HMO, PPO, capitated products) preferred.
• Experience with organization of electronic medical charts preferred.
• Ability to analyze operational issues and solve them creatively.

• Training in Quality Improvement, Performance Improvement and other educational programs is encouraged.

$18.78 – $27.90 per hour.

This range offers an estimate based on minimum job qualifications. It is comprehensive, considering education, experience, licensure, and certifications directly related to position requirements. In addition, the employer offers generous total compensation, including benefits (medical, dental, vision, pharmacy), contract increases, Flexible Spending Accounts, 403(b) savings matches, earned time cash out, paid time off, career advancement opportunities, and resources to support employee and family wellbeing.

Equal Opportunity Employer / Disabled / Veterans.

Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, nor are job offers extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment. Please be cautious of employment offer scams.