Patient Coordinator, School of Dental Medicine, Dental Health Center

Job Description

Patient Coordinator
, School of Dental Medicine, Dental Health Center – Boston University Medical Campus. Full‑time, professional position.

Location:

Boston, MA, United States. Salary Grade: 44; hourly rate $18.00–$28.00.

Coordinates all aspects of patient care, including requesting charts, conducting patient check‑in protocols, updating demographics and insurance information, printing sign‑in sheets, and maintaining accurate records with correct student/coverage information. Acts as a telephone receptionist by screening messages, checking voicemail, transferring patients to the appropriate departments, answering questions within policy, and handling difficult situations. Manages day‑to‑day clinical operations: schedules appointments, records cancellations, updates patient changes, maintains clinic appointment scheduler to ensure accuracy with correct faculty and chair personnel, assigns operatories/bays to students using data sources, and provides a high‑quality customer service experience by warmly greeting patients and students and directing them to appropriate services.

• High school diploma required; associate’s degree preferred.
• One to three years of experience in a clinical or patient‑care setting.

We are an equal‑opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected characteristics.