Patient Services Coord. II - Patient Access

Summary

Performs administrative functions to support smooth and efficient care of patients in the Division of Plastic & Reconstructive Surgery. Performs a variety of tasks supporting the scheduling of new patients. May assist with general administrative practice support, as needed.

• Answer the main phone line, assisting callers with routine questions and routing other calls accordingly.
• Review new patient requests and schedule with the appropriate provider.
• Assist with records collection and preparation prior to new patient consults.
• Process patient billing forms and scan documents to the patient medical record.
• May perform more complex or specialized functions (i.e., surgical scheduling, schedule changes/blocking) at a more advanced competency level.

High School Diploma or Equivalent required.

Office experience 2-3 years required.

• Proficiency with all Office Suite, knowledge of office operations and standards, and understanding of office procedures including filing, copying, scanning, printing and faxing.
• Ability to use a phone system and manage non‑routine phone calls and solve routine issues as appropriate.
• Communicate effectively in writing as appropriate for the needs of the audience and talk to others to convey information effectively.
• Understand written sentences and paragraphs in work‑related documents, correspond and communicate with others clearly and effectively (including composing/editing e‑mail, memos and letters), and take complete and accurate messages.
• Manage one’s own time and the time of others.
• Be well organized and have good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

The General Hospital Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.