Medical Secretary ; SEIU), Atrius Health

Explore opportunities at Atrius Health, part of the Optum family of businesses. We are an innovative health care leader and multi-specialty group practice delivering an effective, connected system of care for adult and pediatric patients at 28 practice locations in eastern Massachusetts. Our team of providers (physicians, AP/NPs and ancillary clinicians) works collaboratively with a value-based philosophy within our group practice as well as with hospitals, rehab and nursing facilities.

Be part of our vision to transform care and improve lives by building trust, understanding and shared decision-making with every patient. Join us and discover the meaning behind Caring. Connecting. Growing together.

As a Medical Secretary I you will provide support within a clinical department with primary responsibility for answering phones, scheduling and managing appointments including appropriate follow-up appointments, and conducting outreach calls on behalf of the clinician. Deliver excellent customer service and strengthen the patient/clinician relationship. Works to improve clinical operations through coordination of contact between team clinicians, patients and referrals outside the unit.

• Assists patients with referral processing and communication with other departments
• Actively involved in MyHealth enrollment by encouraging patients to sign up to MyHealth Online
• Answers telephones following emergency and department protocols and expediting patient questions. Books same day appointments and relays messages as appropriate. Books MyHealth appointment requests
• Run reports from automated appointment confirmation system. Confirms appointments and follows through on cancellations. Reconciles system information with the electronic medical record as needed
• Sorts and distributes clinician mail (may be paper or electronic)
• Completes paperwork to obtain information from outside doctors, hospitals, health or social service agencies, and insurance agencies
• Follows meaningful use guidelines to verify and update patient medical information in the electronic medical record, such as confirming demographic information, medications, allergies and chief medical complaints, and ensuring the EMR patient data is accurate and up-to-date
• May assist with the checkout function, including distributing the After Visit Summary (AVS) and appropriately booking follow up appointments per department guidelines
• Provides compassionate front-line customer service and actively works to resolve patient concerns
• In a specialty department, makes outreach to patients regarding referrals, scheduling appointments, processing paperwork, and obtaining authorization numbers. Participates in care improvement activities as appropriate, such as Rapid Improvement Events (RIEs), Value Stream Analyses (VSAs), and Managing of Daily Improvements (MDIs)
• Assists with basic data collection activities for statistical reports or required studies. Ensures data is properly collected and accurate. Participates in special projects and ongoing programs unique to the department
• May generate standard correspondence such as letters regarding normal test results or missed appointments
• May be involved in rollout and implementation of upgrades to the electronic medical record
• May assist with orienting new staff. Provides back-up coverage for other support staff as necessary
• May develop and monitor provider appointment templates

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

• Bachelor's or other non-clinical degree combined
• 1+ years of experience in a clinical or customer service setting (a bachelor's degree may be substituted for experience)
• Computer experience required with the ability to use word processing and spreadsheet programs. Electronic medical record (EMR) experience and/or aptitude to master the EMR based on other technology experience
• Demonstrated excellent problem-solving, multi-tasking, technology-literate skill sets can at times be substituted for medical assistant certification or work experience
• Demonstrated attention to detail and problem-solving skills
• Demonstrated ability to communicate in a professional and appropriate manner
• Demonstrated solid interpersonal, customer service, time management, and organizational skills

• Associate's degree in medical assisting or graduate of certification in medical office administration program

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you…