Child Psychiatry Practice Assistant II

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The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

The Practice Assistant sits at the front desk of the Child and Adolescent Psychiatry Clinic and handles the day-to-day operations of the clinic. The Practice Assistant acts as a liaison between patients and their providers, schedules appointments, resolves problems, and performs clerical duties. The patient population of the department is high acuity with complex psychiatric disorders, co‑morbid medical issues, and/or substance use disorders.

The Practice Assistant will join a dynamic team to ensure our patients receive the highest quality customer service and our providers are well supported.

The Practice Assistant will perform administrative and clinical functions to support smooth and efficient operations under supervision of the Practice Assistant Lead.

• Courteous and timely response to patient inquiries via in-person, phone, e-mail, and Epic system.
• Schedules appointments, updates provider schedules, and ensures patients are seen for follow‑up at appropriate intervals.
• Performs patient check‑in/out duties including accepting and processing co‑pays.
• Assists patients when needed with paperwork, arranging transportation or interpreters, or other needs.
• Fulfills medication refill requests and problem‑solves issues with pharmacies.

• Supports 50+ clinicians and 20+ trainees with administrative duties like letter drafting, filling forms, mailing, faxing, etc.
• Ensures patient’s insurance eligibility and resolves issues with payers.
• Writes appropriate notes in medical record pertaining to administrative work or issue resolution.

Education: High School Diploma or Equivalent required.

Experience in lieu of degree: Yes.

Experience: Office experience 2‑3 years required.

• Proficiency with all Office Suite, knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
• Ability to use phone system and manage more non‑routine phone calls and solve routine issues as appropriate.
• Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
• Understanding written sentences and paragraphs in work‑related documents to correspond and communicate with others clearly and effectively (including composing/editing e‑mail, memos and letters) and to take complete and accurate messages.
• Managing one’s own time and the time of others.
• Well organized and good time‑management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
• Able to work as part of a team unit with minimal supervision.

• Standing Occasionally (3‑33%)
• Walking Occasionally (3‑33%)
• Sitting Constantly (67‑100%)
• Lifting Occasionally (3‑33%) 20lbs - 35lbs
• Carrying Occasionally (3‑33%) 20lbs - 35lbs
• Pushing Rarely (Less than 2%)
• Pulling Rarely (Less than 2%)
• Climbing Rarely (Less than 2%)
• Balancing Occasionally (3‑33%)
• Stooping Occasionally (3‑33%)
• Kneeling Rarely (Less than 2%)
• Crouching Rarely (Less than 2%)
• Crawling Rarely (Less than 2%)
• Reaching Occasionally (3‑33%)
• Gross Manipulation (Handling) Constantly (67‑100%)
• Fine Manipulation (Fingering) Frequently (34‑66%)
• Feeling Constantly (67‑100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67‑100%)
• Vision - Near Constantly (67‑100%)
• Talking Constantly (67‑100%)
• Hearing Constantly (67‑100%)

Remote Type: Hybrid

Work Location: 32 Fruit Street

Scheduled Weekly

Hours:

40

Employee Type: Regular

Work Shift: Day (United States of America)

Pay Range: $17.71 - $24.94/Hourly

Grade: 3

1200 The General Hospital Corporation is an Equal Opportunity…