Patient Access Liaison; hybrid

Job in Boston, Suffolk County, Massachusetts, 02298, USA

Listing for: Boston Children’s Hospital

Full Time position
Listed on 2026-03-03

Job specializations:

Healthcare
Healthcare Administration, Medical Receptionist, Medical Office, Health Communications

Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR

Position: Patient Access Liaison (hybrid)

Position Summary / Department Summary

Patient Access Liaison. Monday
- Friday 8:30am-5:00pm hybrid. $1,500 sign-on bonus (terms/taxes apply. Current BCH employees, agency and BCH temps not eligible).

Key Responsibilities

Provides centralized scheduling services for a BCH Specialty Department Contact center. Performs tasks to meet patient access, scheduling, and patient satisfaction goals.

Interacts with patients and families via telephone to provide information in response to inquiries. Identify caller’s needs, clarifies information, and provides centralized registration and scheduling for service options of primary care and specialty care.

Registers patients by collecting patient and insurance information.

Gathers pertinent information for prescription and refill requests.

Receives routine complaints and issues during telephone calls. Replies with the appropriate predetermined response. Elevates non-routine issues to supervisor for further action.

Attends and participates in team meetings as required. Contributes by making suggestions for process improvements.

Minimum Qualifications

Education:

High School Diploma / GED.

Work Experience Required

1 year of related experience, i.e., customer service experience, preferably in a call center environment or healthcare setting.

Preferred

Scheduling experience in a healthcare setting.

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