Administrative Assistant II, Float Pool

Join to apply for the Administrative Assistant II, Float Pool role at Beth Israel Deaconess Medical Center

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Join to apply for the Administrative Assistant II, Float Pool role at Beth Israel Deaconess Medical Center

Job Type: Regular

Time Type: Full time

Work Shift: Day (United States of America)

FLSA Status: Non-Exempt

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Working in the Ambulatory Float Pool is an excellent opportunity to gain experience in various Ambulatory specialties at Beth Israel Deaconess Medical Center while enhancing individual skills!

Float Pool staff will complete 60 to 90 day rotations in each clinic they are assigned to. The first few weeks are dedicated to orientation and training, after which floats will be assigned to their first clinic rotation.

This position will be 100% onsite working at our main campus in the Longwood Medical Area in Boston, MA and potentially at our offsite locations (Chelsea, Chestnut Hill, etc) should commuting allow for an incumbent to travel there. The anticipated shift schedule is typically 8am-4:30pm or 8:30am-5pm (with potential flexibility based on the department).



Job Description :

Provides administrative support to physicians in their clinical practice, academic and research roles.

Essential Responsibilities:

• Answers and screens telephone calls. Takes accurate messages or directs the call to the appropriate person. Greets and directs patients, families, visitors, and staff. Responds to requests in a timely manner and provides clear, accurate information within the scope of knowledge and authority.
• Updates patient demographic and insurance information as necessary and obtains specialist referrals for all patient appointments. Schedules patient appointments utilizing scheduling tools and resources. Coordinates and communicates ancillary appointments and procedures working with other hospital staff as needed.
• Obtains patient information and materials as needed from referral sources. Prepares patient records for clinical activities and maintains patient records for physicians. Acts as liaison with other departments and external customers in a calm and supportive manner. Handles confidential information appropriately and explains policies and procedures when necessary.
• Collects co-payments from patients at point-of-service. Coordinates billing tickets for office visits and services following established procedures. Forwards all billing fee tickets according to the protocol to billing staff. Reconciles collections at the end of the business day per established protocol.
• Maintains physicians' clinical and administrative schedules and calendars. Types correspondence, manuscripts and/or other documents. Transcribes letters and patient notes as needed for physicians and facilitates in clinical computer systems. Prepares and distributes routine reports.

• High School diploma or GED required. Associate's degree preferred.
• 1-3 years related work experience required.
• Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

• Healthcare experience.

• Decision Making:
  Ability to make decisions that are based on specific instructions, standard practices and established procedures which generally require little or no supervision.
• Problem Solving:
  Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements.
• Independence of Action:
  Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager.
• Written Communications:
  Ability to communicate clearly and effectively in written English with internal and external customers.
• Oral Communications:
  Ability to comprehend and converse in English to…