Senior Practice Assistant

Site:
The Brigham and Women's Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary Department of Neurology:

Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations, under minimal supervision. Performs administrative duties related to patient visits including scheduling, check-in, check-out duties (performs all duties of the other levels at highest proficiency level).Qualifications High school diploma or GED required.

Associate or bachelor’s degree preferred.

Office experience 3-5 years is required.

Previous experience in a customer service role is strongly preferred.

Previous experience in a large, busy ambulatory practice setting is strongly preferred.

Familiarity with medical terminology preferred.

Previous experience with health insurance preferred.

Strong technology and MS Office skills – Advanced Outlook, Word, Excel, PowerPoint Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.

Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.

Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.

Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.

Managing one's own time and the time of others.

Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

Ability to proofread and edit written documents.

Responsibilities:

Greet and check in patients for their Neurology appointments. Ensure that the patients have registered with the Hospital.

Assist with the process of coordinating patient information in preparation for the appointment.

Assist with the process of allocating physician exam rooms.

Performs faxing and copying duties as required by the patient, practice, or physician.

Ensures that all additional forms are completed by the patient before their scheduled visit.

Check out patients, provide follow-up appointments, schedule ancillary testing, and obtain prior authorizations where applicable.

Following Departmental and Practice procedures, answers incoming telephone lines, dispositions, and triages calls per Department and Practice standards.

Performs scheduling functions to include initial patient appointments and follow-up appointments. Integrates waitlisted patients into the system. Works with multiple disciplines, both internal and external to the Hospital to book ancillary tests for patients.

Performs billing functions to include working closely with PCP offices and patients, acquiring referrals, and as needed, prior authorizations before the scheduled visit.

Assists with the process of Billing Customer Service and patient triage to appropriate sources for billing issues and ultimate resolution.

Performs Co-pay Collection activities to be in line with Hospital standards.

Confirms appointments for billing in a timely and efficient manner.

Perform duties under moderate supervision with intermediate to advanced proficiency in administrative skills.

Provide routine and more complex administrative support such as typing memos and letters, answering telephones, and taking and distributing messages.

Attends weekly division meetings, takes minutes, and distributes.

Non-clinic calendar management for headache providers within the division; along with coordinating schedules within other divisions or groups

Assist with…