Technical Supervisor

Planned Parenthood League of Massachusetts (PPLM) is the state’s leading provider of sexual and reproductive health care, nationally recognized for education and research. Our mission: ensure everyone in Massachusetts has access to compassionate, judgment‑free care and education. We operate four health centers and offer telehealth statewide as part of a network of 600 Planned Parenthood affiliates nationwide.

PPLM is seeking a Technical Supervisor to provide technical oversight and support daily operations of our CLIA‑certified clinical laboratory. This role ensures compliance with federal CLIA regulations and Massachusetts Department of Public Health requirements (105 CMR 180) while supporting high‑quality, patient‑centered laboratory services.

Under the direction of the Laboratory Director, the Technical Supervisor oversees microbiology testing, quality systems, method validation, proficiency testing, personnel competency, and regulatory compliance. This role also performs laboratory testing as needed (approximately 50% of time).

• Provide technical supervision of microbiology testing.
• Ensure compliance with CLIA, MA DPH regulations, and accreditation standards.
• Validate and verify assays, instruments, and test performance.
• Develop, review, and maintain laboratory SOPs.
• Monitor quality control, quality assurance, and proficiency testing.
• Investigate quality events and implement corrective and preventive actions.
• Provide technical guidance and competency oversight for laboratory staff.
• Participate in inspections, audits, and quality improvement initiatives.
• Perform moderate‑ and/or high‑complexity laboratory testing.

• Bachelor’s degree in Medical Laboratory Science + 3 years microbiology experience.
• Bachelor’s degree in chemical, physical, or biological science + 4 years microbiology experience in a CLIA‑certified laboratory.
• Master’s degree in chemical, physical, or biological science + 3 years microbiology experience in a CLIA‑certified laboratory.
• Doctoral degree in physical, chemical, or biological science + 2 years microbiology experience in a CLIA‑certified laboratory.

• Strong knowledge of CLIA (42 CFR 493).
• Familiarity with Massachusetts Clinical Laboratory regulations.
• Experience with method validation, quality systems, and regulatory compliance.
• Strong leadership, documentation, and communication skills.
• Occasional evening or weekend work may be required.

• Generous Paid Time Off
• Medical, Dental, and Vision Insurance
• 403(b) Retirement Plan with employer match
• Life and Disability Insurance
• Professional Development Opportunities
• Commuter Benefits

PPLM is a 501(c)(3) charitable organization, and an equal opportunity employer that values a diverse workforce and a culture of inclusivity and belonging. Equity, diversity, and inclusion are core values at PPLM and a chance for us to make long‑term, meaningful change. We are actively working to build a culture that reflects the communities we serve and embodies cultural humility, recognizing that advancing health equity begins within our own organization.

We are taking steps to make progress in our own organization and are committed to building an equity practice in all aspects of our work.

Employment and advancement at PPLM are based on individual qualifications and abilities, without regard to race, color, religion, gender, sexual orientation, age, national origin, disability, veteran status, or any other protected characteristic under law.