Community Engagement Associate

Community Engagement Associate

The Community Engagement Associate supports Fenway Health's community engagement, health education, outreach, and partnership strategies by serving as an ambassador for Fenway Health in communities across Greater Boston. The position builds and maintains relationships with community partners, represents Fenway Health at community events, and delivers culturally responsive health education that increases awareness of Fenway Health services and reduces barriers to care.

Working closely with the Director of Equity, Social Justice, and Community Engagement, this role helps implement outreach strategies, coordinates community partnerships and events, supports stakeholder engagement, and collects community feedback to inform organizational priorities. The Community Engagement Associate also promotes Fenway Without Walls by educating community members about expanded access to care, including telehealth, walk-in services, evening and weekend availability, and other innovative care delivery models designed to meet people where they are.

Please note that this position will require regular travel to events in Greater Boston area.

• Develops and implements community outreach, engagement, and health education activities aligned with departmental goals and organizational priorities.
• Represents Fenway Health at community events, health fairs, schools, colleges, neighborhood organizations, and partner agencies to increase awareness of services and strengthen community relationships.
• Provides culturally responsive health education to community members, organizations, and stakeholders on topics related to primary care, behavioral health, HIV prevention and care, sexual and reproductive health, LGBTQIA+ health, transgender health, immigrant health, and other priority populations.
• Serves as a community ambassador for Fenway Without Walls, educating community members about expanded care options including telehealth, walk-in services, same-day access, evening and weekend hours, and other strategies designed to improve access to care.
• Identifies opportunities to expand community partnerships, outreach efforts, and collaborative programming that improve health equity and reduce barriers to care.
• Assists in developing, implementing, and evaluating outreach plans, community education initiatives, and engagement strategies using community feedback and participation data.
• Assists with outreach activities supporting clinical, research, and organizational initiatives as assigned.
• Identifies community needs, emerging issues, and opportunities for collaboration and communicates findings to internal stakeholders.
• Maintains current knowledge of Fenway Health programs, services, and referral pathways to ensure accurate community education and navigation.

• Supports coordination Fenway Health participation in internal and external community events and maintains outreach coverage calendars.
• Processes requests for Fenway Health representation at community events and secures appropriate staff participation.
• Develops and maintains relationships with community organizations, coalitions, government agencies, educational institutions, and other stakeholders.
• Maintains the community partner database and tracks engagement activities and partnership outcomes.
• Supports coordination of community engagement committee meetings and partnership activities.
• Supports logistics for outreach events, educational presentations, and community meetings.

• Co-develops and distributes community partner newsletters and other communications to strengthen engagement and collaboration.
• Supports management of ongoing communication with Fenway Health's Community Partner Network.
• Collects, analyzes, and summarizes community feedback to identify opportunities for continuous improvement and stronger community partnerships.
• Assists with digital outreach, social media content, and marketing efforts that promote community engagement initiatives and organizational priorities.

• Supports the Community Sponsorship Awards process, including application review, communication, tracking, and reporting.
• Assists with reporting on outreach activities, community engagement outcomes, and organizational impact.
• Tracks community engagement metrics and prepares reports demonstrating progress toward departmental and strategic goals.
• Provides administrative and operational support for community engagement initiatives and special projects.

• Suggests and participates in continuing quality improvement efforts
• Adheres to all agency and departmental policies and procedures
• Participates in quality assessment and improvement activities as requested
• Adheres to the highest principles of patient and client confidentiality
• Adheres to established safety policies, procedures and…