Medical Assistant ​/ Patient Service Specialist I

POSITION SUMMARY

This position functions as a member of both the clinical and administrative team, completing all assigned daily tasks to ensure smooth day‑to‑day operations in the physician practice. The Medical Assistant I / Patient Service Specialist (PSS) I must maintain a professional, positive manner when communicating with patients and all customers in‑person, over the phone, or via email. Position:
Medical Assistant / Patient Service Specialist I. Department:
Bone and Joint Center.

Schedule:

Full Time.

• Works closely with providers to assist in delivering world‑class care to patients.
• Rooms patients and prepares them for the provider visit.
• Takes vital signs as necessary, including accurate blood pressure, temperature, pulse, pulse oximetry, weight, height, respiratory rate, and enters them accurately into the EMR.
• Records patient history, chief complaint, pharmacy information, and prescription list into the EMR during the physical exam.
• Obtains required consents and completes required forms for specific visit types.
• Performs office testing as needed, including controls on certain in‑office tests.
• Performs EKGs as ordered.
• Chaperones providers as required.
• Administers vaccines and medications as ordered by the provider following BMC policies.
• Stocks rooms and monitors expiration of supplies in exam rooms.
• Assists with incoming calls by answering, triaging, and routing telephone calls appropriately.
• Registers patients in the EMR, verifies demographics, and obtains accurate health insurance information.
• Conducts eligibility checks to ensure insurance is reflected accurately.
• Schedules patients’ appointments and appropriate testing, following scheduling rules and directing visits to other practices as needed.
• Performs pre‑visit planning daily for all upcoming scheduled appointments.
• Performs outreach to select patient groups as directed for patient care and quality, and schedules specialty appointments and testing as required.
• Informs manager of all clinical or administrative supply needs or assists with ordering.
• Obtains prior authorizations and/or insurance referrals as per practice need.

• High School Diploma or equivalent required.
• Education from an approved medical assistant program or equivalent preferred.
• One to three years as a medical assistant preferred.

Compensation Range: $17.79 – $25.00 per hour. The range is an estimate based on minimum job qualifications and may be adjusted for education, experience, skills, certifications, and internal equity.

Benefits include medical, dental, vision, pharmacy coverage, discretionary annual bonuses, merit increases, flexible spending accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well‑being.

Background check required. The employee must be vaccinated against COVID‑19 and flu and receive a booster dose of the COVID‑19 vaccine.

Boston Medical Center is an equal employment and affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or any other non‑job‑related characteristic.