Unit Coordinator |Mass Eye and Ear | Surgical Suites

Unit Coordinator-Mass Eye And Ear Surgical Suites

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

The Mass Eye and Ear 6th Floor Surgical Suites are a high-volume ambulatory surgery center located within the Mass Eye and Ear main campus. The unit provides specialized surgical care for both adult and pediatric patients and is primarily dedicated to ophthalmology services, including cataract, glaucoma, retina, neuro-ophthalmology, and oculoplastic procedures. Within the department are five operating rooms, five pre-operative bays, and seven recovery bays, supporting a fast-paced surgical environment focused on delivering safe, efficient, and patient-centered care.

Essential Functions (Key Roles & Responsibilities):

• Provides administrative support to unit-based and hospital-wide clinicians and staff in an inpatient unit, functioning as the liaison between the patient, visitors and the clinicians.
• Expected to effectively organize priorities, complete tasks on time and to manage confidential patient information.
• Responsible for partnering with nursing to coordinate the day-to-day patient flow including communication to key players regarding patient admissions, discharges and transfers.
• Also expected to provide outstanding services for every customer interaction.
• Performs clerical and other duties to assist in the general administration of the floor or unit.
• Greets and interacts with patients, families, visitors and coworkers in person and via communication tools in a professional manner.
• Receives, prioritizes, organizes and manages information at the central nursing station, and throughout the unit.
• Schedules consultations, tests, procedures, and patient transport to other departments.
• Enters into electronic medical record accurate and timely information about admissions, discharges and transfers to facilitate efficient patient throughout the unit.
• Contacts ancillary service departments to obtain equipment, services and supplies; tracks status and location; uses designated process for identifying and facilitating repairs.
• May assist manager with payroll duties or scheduling of staff, or supervision of unit secretaries. Duties may vary by department.

• High School Diploma or Equivalent Required
• Associate degree Preferred

• Unit Coordinator Certification - National Association of Health Unit Coordinators, Inc. Preferred

• Administrative support experience 1-2 years required

• Proficiency with office procedures and equipment i.e. filing, copying, scanning, printing and faxing.
• Proficiency in MS Office.
• Ability to proofread and edit written documents.
• Ability to use phone system.
• Managing one's own time and the time of others.
• Strong verbal & written communication skills.
• Strong interpersonal, written and oral skills.
• Ability to use standard office equipment.
• Familiarity with medical terminology.

Work Location:

243-245 Charles Street

Scheduled Weekly

Hours:

30

Employee Type:
Regular

Work Shift:

Day (United States of America)

Pay Range: $18.58 - $26.58/Hourly

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