Practice Assistant II

Site:
Massachusetts Eye and Ear Infirmary Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Under the supervision of the Site Manager or Associate Director, provides a combination of clinical and administrative support to physicians in a high-volume ambulatory clinic setting, functioning as the primary interface between patients and providers.

Emphasis is placed on the ability to stay organized and to prioritize administrative and clinical tasks essential to patient care.

Role requires management of confidential patient information, rooming patients and doing patient intakes in exam room, scheduling patient appointments at front desk, answering phones with the highest level of customer service, checking patients in and out of appointments, collecting copayments, and helping to manage incoming information via phone and fax.

Education:

High School Diploma or Equivalent required.

Licenses and Credentials:
Prefer 1 year of experience in a medical administrative support position or worked as a medical assistant within a busy medical site or department.

Experience:

Office experience 2-3 years required.

• Proficiency with all Office Suite, Knowledge of office operations and standards, and understanding of office procedures, including filing, copying, scanning, printing, and faxing.
• Ability to use the phone system, manage more non-routine phone calls, and solve routine issues as appropriate.
• Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
• Understanding written sentences and paragraphs in work-related documents, corresponding and communicating with others clearly and effectively (including composing/editing e-mails, memos, and letters), and taking complete and accurate messages.
• Managing one's own time and the time of others.
• Well-organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
• Excellent verbal communications skills required for the telephone, interaction with patients and others; strong organizational skills a must.

• Department: MEE Radiology
• Schedule:
  
  Monday - Friday | 8:00am - 8:30 pm | 8:30am to 5pm| onsite
• Compensation:
  The posted salary reflects the starting range for this position. Actual compensation will be based on the selected candidate's qualifications, including experience, education, and relevant skills.
• Benefits:
  Medical, Dental, Vision, 403b retirement plan, tuition reimbursement, discounted MBTA pass & more!
• Remote Type:
  Onsite
• Work Location:
  
  243-245 Charles Street
• Scheduled Weekly
  
  Hours:
  
  40
• Employee Type:
  Regular
• Work Shift Day (United States of America)
• Pay Range: $17.71 - $24.94/Hourly Grade 3

5110 Massachusetts Eye and Ear Infirmary is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.

We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at .