Clinic Coordinator - Full-Time

Role

Administrative Coordinator in a busy clinical setting, reporting to the Practice Manager and working under the Lead Clinic Coordinator.

• Appointment Scheduling:
  Coordinating complex oncology appointments across disciplines, ensuring accuracy and resource optimization while maintaining patient confidentiality.
• Patient
  
  Experience:
  
  Providing exceptional customer service, responding promptly to patient needs, de-escalating grievances, and supporting a positive environment.
• Communication &
  
  Collaboration:
  
  Effectively communicating with patients, families, and staff, managing check-in/out, triaging calls, and supporting team efforts.
• Emergency Response & Compliance:
  Recognizing emergencies, following protocols, and ensuring adherence to policies, HIPAA, and quality standards.
• Technology & Systems:
  Maintaining proficiency with systems like Epic, RTLS, Outlook, troubleshooting devices, and supporting system upgrades.

High school diploma (Bachelor’s preferred), proficiency with technology, excellent communication, organizational skills, adaptability, and customer service experience.

Interacts with patients via various methods, potentially including escort services, in a diverse healthcare environment.