Coordinator, Population Health

Thank you for your interest in a career at Neighbor Health, formerly East Boston Neighborhood Health Center! As one of the largest community health centers in the country, Neighbor Health is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities. Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at Neighbor Health is vital.

Together, we’re advancing medicine and delivering the best care experience for our patients and community!

There’s a reason Neighbor Health (formerly East Boston Neighborhood Health Center) is ranked as one of the 'Top Places to Work' by The Boston Globe. It's because we're committed to maintaining a supportive and welcoming environment — for both our employees and our patients — that reflects our mission and culture. We are proud to offer benefits that support you inside and outside of work.

We strive to offer a variety of schedules, a diverse and inclusive workforce, and a patient-driven purpose that supports our local community. Additionally, we utilize our Education & Training Institute as a resource for our large employee workforce who seek to broaden their skill base and advance their careers. We hope you consider joining our team!

Time Type:
Full time

Department:
Quality

All Locations: 10 Gove Street – Taylor Building, 151 Orleans Street, 20 Maverick Square – Cradock Building, 300 Ocean Avenue – Revere, 79 Paris Street

Neighbor Health is seeking a Population Health Coordinator to join our team, where you will have the opportunity to make a profound impact on the lives of underserved individuals and families. You will provide a critical role by successfully supporting the quality improvement, outreach, clinical operations, and population health efforts of key strategic initiatives within our department and across the health center.

This role is ideal for a professional with knowledge of clinic operations and patient facing care who is looking to grow in quality improvement, population health, and using data to inform decisions to improve patient outcomes and/or workflows. The role requires a combination of patient outreach and quality improvement work. You will work with patients to identify barriers to care, solve these barriers, and communicate with care teams across the organization.

In addition, you will learn evidence-based tools in quality improvement, process improvement, and data usage to improve patient outcomes.

• Lead or support clinical operations workflow development and iterative improvement as assigned.
• Demonstrate the ability, willingness, and motivation to learn and apply population health and quality improvement principles.
• Support Quality Improvement/Population Health Managers with meeting preparation, data collection and analysis, clinical operations activities, quality improvement initiatives, and workflow development.
• Build and maintain relationships with key stakeholders across the enterprise as needed or directed.
• Collaborate with key stakeholders to drive improvements in patient care and patient outcomes as directed.
• Assist with implementing and monitoring workflow and/or screening fidelity as directed.
• Oversee volunteers for outreach activities as needed or assigned.
• Utilize internal and external reports (e.g., Reporting Workbench) to assess patient outreach needs and determine actions to close care gaps as needed or directed.
• Perform and document patient outreach efforts following Neighbor Health protocols, with the goal of connecting patients to care and improving health outcomes.
• Maintain knowledge of MyChart and patient access workflows.
• Recognize “red flag” or urgent symptoms and determine when immediate nurse involvement is required.
• Provide EMR and technology training within the practice; serve as a resident expert on assigned applications/tools.
• Handle non–call-related functions such as email correspondence as needed.
• Demonstrate proficiency in EPIC, Word, Excel, Visio, and PowerPoint.
• Maintain excellent punctuality…