Imaging Services Coordinator II

Under the direction of the Manager and Supervisor of Imaging Support Services, this mission critical position is responsible for departmental administrative tasks, such as patient reception duties, organizing necessary materials for the patient’s imaging procedure, review of complex patient appointment sets, ordering lab work and additional tests associated with imaging procedures. The Imaging Services Coordinator (ISC) works in a busy environment with a high patient volume, managing complex tasks while balancing multiple real-time priorities, and, when appropriate, acting as the escalation point for issues presenting at main reception.

The ISC is an ambassador of the DFCI patient experience while efficiently managing the patient check-in process; uploading outside imaging into PACS, being responsible for offering exemplary customer service and resolving and triaging issues presented during both face-to-face and telephone interactions.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations.

We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

In addition to the responsibilities of the ISC I, the ISC II has additional duties outlined below:

• Manage and respond to incoming add-on requests in accordance with departmental guidelines
• Monitors multiple scheduling reports to ensure accuracy in patient scheduling and optimization of resource utilization
• Oversees the training of new team members as requested
• In the absence of the ISC Lead, assumes daily report needs, communicates with Modality Managers/Supervisors and Charge Nurse and monitors modality schedules
• Demonstrates critical thinking skills and ability to resolve complex customer service and scheduling issues
• Ability to learn rapidly, multi-task, and adapt quickly to an ever-changing environment.
• Functions as a content expert in scheduling appointment types
• Maintains a proactive approach to problem solving
• In the absence of a modality Program Coordinator may serve as a back-up for scheduling exams

• Excellent verbal and written communication skills
• Excellent customer service skills and ability to perform under pressure
• Ability to multi-task and function as an integral member of the team
• Strong organizational, problem solving and critical thinking skills
• Ability to adapt to ever-changing environment and able to toggle between multiple systems during the day
• Demonstrated flexibility and ability to take on additional responsibilities as situations require

• High school diploma required. Bachelor’s degree preferred.
• At least 1 year of Imaging experience at Dana-Farber or relevant healthcare administration experience required.

License/Certification/Registration

Required:

None

Supervisory Responsibilities:

None

Patient Contact:
Yes, this position entails patient contact and communication. Methods of contact are in person and via telephone. This position includes provision of wheelchair escort services.

Fast-paced, clinical environment with multiple visual and auditory distractions. Ability to operate a computer, keyboard and standard office equipment required. While performing the duties of this job, the employee is occasionally required to stand; sit; walk; use hands to handle objects and office supplies; reach with hands and arms.

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for…