Ophthalmic Assistant - Wellesley

Job Profile Summary

This role focuses on providing medical and clinical support services to patients. It includes preparing patient rooms, escorting patients to rooms, taking vitals and documenting patient information, assisting physicians with procedures, and educating patients on specimen collection. The role also performs clerical or administrative duties in support of clinical operations. It is a clinical technologist position with specialized knowledge gained through vocational education, training, and experience.

The position is most commonly applied to patient care and/or scientific or laboratory jobs and is typically entry-level, requiring little to no prior knowledge or experience. Work is routine or follows standard procedures, is closely supervised, and requires communication of information that needs little explanation or interpretation.

Under general supervision of licensed personnel, this position is responsible for continuous, efficient, and smooth patient flow in the outpatient/ambulatory setting. The position serves as a patient liaison through both clinical and administrative responsibilities, playing a key role in the revenue cycle process, clinical operations, and patient experience. The candidate responds to hourly variations in patient volume, clinician and room availability, continually maximizing efficient use of space and resources.

The role identifies and provides necessary clinical and administrative preparation pertaining to patient care according to protocols and assists with patient care as warranted and within their scope of practice.

• High School Diploma or equivalent.
• Completion of a Clinical Program or six (6) months of clinical experience in a healthcare setting.
• Basic Life Support Certification or obtain within three (3) months.

• Two (2) years of medical office experience.
• Bi-Lingual.
• Experience with electronic medical record systems.

• Controls and monitors patient flow to maximize efficient use of providers and exam rooms. Communicates delays to patients and providers and responds to variations in patient volume, provider availability, and resources by making continual adjustments in room utilization and assignment.
• Prepares medical record for patient visits, confirming accuracy with patient identifiers, entering chief complaint and social history, and interviewing the patient to obtain data.
• Exercises a high degree of customer service in all interactions with patients, internal and external customers.
• Provides a safe, comfortable, and clean environment for patients and families.
• Escorts patients to exam rooms and prepares them for provider visits, ensuring patient comfort, privacy, and safety.
• Ensures patient and personal safety, completes a fall risk assessment, and may sit with patients who need monitoring.
• Prepares exam rooms for each patient in accordance with the specific needs of the visit.
• Assists and/or chaperones providers and nursing staff during physical exams, treatments, and procedures as necessary.
• Performs and records vital signs (blood pressure, pulse, temperature, oxygen saturation, height and weight), records patient pain level, and reviews medication list with the patient.
• Collects specimens and/or ensures necessary supplies and equipment are ready for the provider.
• Performs point‑of‑care testing (POC) as ordered, including but not limited to urine dipstick, HCG testing, strep A, Hgb A1c, and glucose testing.
• Performs quality control checks on equipment.
• Assists in arranging diagnostic testing and surgical procedures under direction of a nurse or physician.
• Assists with patient billing by ensuring CPT and diagnosis codes and all supplies and procedures are indicated on charting.
• Ensures outside paperwork is scanned into the patient’s electronic medical record.
• Processes and tracks referrals and prior authorizations as requested by the provider and notifies the provider of patient requests for referrals and prescription renewals.
• Stocks, maintains, and rotates medical supplies in clinic rooms daily according to clinic demand, monitors expiration dates, and orders supplies as…