Emergency Communication Specialist

Position Summary/

Department Summary:

The Emergency Communications Center, staffed with Communications Specialists, coordinates the transfer of critically ill patients via the Boston Children's Hospital Critical Care Transport Team as well as all transfers to the Emergency Department from hospitals, urgent care centers, and pediatrician's offices. The Emergency Communications Center is also responsible for activating all medical emergency responses throughout the enterprise's multiple locations, leveraging its expertise in highly reliable communication.

• Effectively receiving clinical information from healthcare providers.
• Identifying and triaging referrals for critically ill and injured patients.
• Appropriately documenting relevant information in hospital databases.
• In addition, this role requires departmental committee involvement, attendance at regular meetings and ongoing education, and other related administrative responsibilities as necessary.
• Having the ability to be versatile and handle multiple crises at once while maintaining composure and efficiency.
• 36hrs rotating day/nights and weekends.

• High school diploma or equivalent required.
• Bachelor's degree preferred.

• Minimum 2 years of administrative-based experience with a high degree of accountability are strongly preferred.
• Knowledge of medical terminology through work experience and/or training required.
• Flexibility of schedule, and be comfortable taking direction from several different vista points, and have superior customer services skills and attention to detail.
• Dispatch operations and/or EMT experience preferred.
• Good communication skills.
• Hospital and/or healthcare triage based experience also strongly preferred.
• The ability to work on a team.

* Sign-on bonus of $2,500.00 (who have not worked at BCH in the past 2 years.)

The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.

Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes.

Experience the benefits of passion and teamwork.