Patient Access Representative

Patient Access Representative

Location:

Boston, MA- onsite full time

Schedule:

Full-Time, Monday–Friday Pay: $20–$23 per hour

Schedule

Monday–Thursday: 8:00 AM–4:45 PMFriday: 8:30 AM–5:15 PMWe are seeking a friendly, dependable, and professional Patient Access Representative to join a busy healthcare team in Mattapan. This position may be assigned to either the patient registration/front desk area or the call center, depending on department needs.

As a Patient Access Representative, you will be one of the first points of contact for patients and their families. The ideal candidate is comfortable working with patients both in person and over the phone and can provide excellent customer service in a fast-paced healthcare environment.

What You'll DoGreet and assist patients in a friendly and professional manner

Register patients and ensure demographic, insurance, and billing information is accurate

Answer incoming calls and assist patients with questions

Schedule and manage patient appointments

Verify insurance coverage and patient information

Collect copayments, deductibles, and self-pay balances

Provide receipts and accurately document payments

Maintain patient confidentiality and follow HIPAA requirements

Help ensure patients move through registration and clinical areas efficiently

Provide front desk, registration, or call center coverage as needed

Perform general clerical and administrative duties

Qualifications

High school diploma or equivalent required

At least 2 years of experience working in a healthcare setting

Previous patient registration, medical front desk, scheduling, or call center experience preferred

Strong customer service and communication skills

Comfortable working with computers and electronic practice management systems

Ability to multitask and remain professional in a busy environment

Strong attention to detail and accuracy

This is a great opportunity for someone who enjoys helping people and wants to be part of a patient-focused healthcare team.

Hire Partnership is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

All Hire Partnership job postings are either actual positions available at the time of posting and/or are based on positions we typically fill or expect to fill.#INDHOT
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