Therapy Access Manager - England; Boston, Hartford, Portland, Providence

Therapy Access Manager (TAM)
Responsibilities:

• Manage defined accounts in a specific region/territory to support access for providers and patients; educate healthcare providers and office staff on access services and reimbursement solutions for United Therapeutics products.
• Execute a territory strategic plan with internal/external stakeholders (e.g., call center/HUB services, Market Access, other matrix field partners); serve as payer expert for assigned geography and communicate payer changes.
• Ensure understanding of the reimbursement process, specialty pharmacies, field reimbursement services, and UT patient support program; advise on patient‑level reimbursement issues in compliance with policies/Rules of Engagement.
• Manage daily activities that support appropriate patient access in provider offices; serve as a liaison to patient assistance/access support services.
• Compliantly serve/support customers and provide in‑person customer visits.
• Participate in cross-matrix meetings; attend team meetings/calls; enter call activity into CRM.
• Provide office education throughout the access process (formulary coverage/utilization management, insurance forms/procedures, benefits investigation, prior authorization, appeals, claims resolution).
• Educate physician office staff on patient support services using UT-approved materials and tools/portals.

• Bachelor’s with 8+ years relevant experience, or Master’s with 6+ years, or PhD/PharmD with 2+ years.
• 1+ year experience in Market Access and/or Field Reimbursement supporting specialty products.
• Experience with specialty/biologics and/or complex reimbursement.
• Experience educating HCPs on patient service programs.
• Ability to manage ambiguity; solution‑oriented mindset; strong business acumen and analytics.
• Ability to travel >50%.

• Master’s/PhD/Pharm
  
  D.
• Experience in cardiology or pulmonology.
• Experience with rare/orphan drugs.
• Demonstrated ability to educate offices on access and issue resolution.
• Experience delivering presentations in person and/or via Zoom/Webex/Teams.
• Advanced medical insurance terminology.
• Knowledge of CMS policies/processes with Medicare (Part B and Part
  
  D).

• Live within territory:
  Maine, New Hampshire, Vermont, Rhode Island, Massachusetts, Connecticut, New York.

• Eligible employees may participate in comprehensive benefits suite (medical/dental/vision/prescription, wellness resources, 401k/ESPP, paid time off/paid parental leave, disability).