Medical Assistant II

Job Summary

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The Brigham and Women's Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

The Medical Assistant II is responsible for both clinical and administrative support for Otolaryngology clinics s role reports directly to the Practice Administrator and works on a team of other Medical Assistants to support the operational needs of the department. The Medical Assistant II is an integral member of the healthcare team within the Department of Otolaryngology and is accountable for patient care as assigned by a licensed independent provider (LIP: MD, NP, PA), a Licensed Practical Nurse (LPN) or a Registered Nurse (RN).

The MA II participates in the direct and indirect care of patients, health maintenance, patient instruction, collaborative planning and rehabilitation as within scope of practice and consistent with his/her education and training. The MA II may be present in secure medication storage areas and are allowed incidental access to medications. Developing relationships with patients, families and colleagues, the MA II functions as an interdisciplinary team member who provides quality patient care and contributes toward the attainment of important goals for the patient, the practice and the organization.

Additionally, as part of the regular job duties, the MA II will provide administrative support to the practice responsible for multiple functions to ensure a smooth and seamless patient experience. The MA II will be responsible for rotation between our BWH main campus clinic, Longwood clinic, Chestnut Hill clinic, and BWH Faulkner Hospital clinic when needed.

High School Diploma or Equivalent required or Associate's Degree Medical Assisting preferred

Can this role accept experience in lieu of a degree? No

Basic Life Support [BLS Certification] - Data Conversion
- Various Issuers preferred

Certified Medical Assistant [National Certification] - Data Conversion
- Various Issuers preferred

Direct MA experience or medical field work 1-2 years required

Demonstrates true engagement and enthusiasm to contribute toward the care delivery needs for patients and families. Promotes an inclusive environment supportive of patient and family centered care for a diverse community. Accepts assignments for patient care within the scope of his/her preparation and within current standards of practice. In conjunction with a Licensed Independent Provider (LIP) , LPN or RN, participates in the gathering of data that contributes to the assessment, planning, and evaluation of care delivered.

Collaborates as a member of the health care team, contributing toward a supportive and therapeutic environment that promotes the attainment of patient goals that are specific, measurable, action-oriented, realistic and timely. Accurately obtains vital signs, elicits information about the patient’s basic health status, administers relevant care within scope of practice and as directed by the LIP/LPN/RN, and documents as appropriate in the electronic health record.

Performs routine tests that may include but are not limited to: electrocardiograms, vision and hearing screening, and the collection of specimens for laboratory testing and point of care. Participates in team-based care and patient education initiatives to support the health and wellness of patients in conjunction with the LIP/LPN/RN. Reinforces patient instruction as directed by LIP/LPN/RN. Participates in organizational and unit-based quality improvement initiatives and compliance readiness.

Participates in telephone screening of patients; may provide instruction to patient when directed by the LIP/LPN/RN. Participates in…