Patient Support Associate – Urgent Care Seaport

Patient Support Associate

505 Congress Boston, MA – Registration

South Boston Community Health Center (SBCHC) is a mission-driven, community-based health organization committed to providing high-quality, compassionate, and accessible care to individuals and families. We serve a diverse patient population and are dedicated to advancing health equity, collaboration, and excellence in care. Our employees play a vital role in supporting our mission and the communities we serve.

SBCHC offers a fast-paced, team-oriented healthcare environment that values respect, collaboration, and continuous learning. Employees work closely with interdisciplinary teams and are expected to demonstrate professionalism, flexibility, and a commitment to patient-centered care. We strive to create an inclusive and supportive workplace where employees feel valued and empowered to grow.

The Patient Support Associate (PSA) supports the delivery of high-quality services within the Registration department by performing essential front-end and operational duties. The PSA is an independent administrative role at our 505 Congress St Urgent Care site, and works collaboratively with patients, providers, and internal teams to ensure efficient clinic operations and a positive, welcoming experience for all patients and families.

As the first point of contact, the PSA is often the initial person a patient or family member interacts with, either in person upon arrival or by phone prior to the visit. The PSA plays a critical role in optimizing each patient visit by providing knowledgeable, reliable, and courteous support, and ensuring patients feel respected and supported throughout their experience.

The PSA is responsible for accurately collecting and maintaining patient demographic and insurance information and works closely with care team members and the billing and referral departments to support seamless care coordination. Key responsibilities include answering incoming phone calls, scheduling appointments, greeting patients and family members, collecting co-payments, and performing a variety of administrative and clerical office functions to support daily clinic operations.

• High school diploma or equivalent required;
  Associate's/Bachelor's preferred.
• Relevant experience in healthcare/clinical/administrative customer service-focused settings.
• Strong verbal and written communication skills.
• Ability to work independently and manage multiple priorities.
• Basic computer proficiency and comfort using electronic systems.

• Greet patients and family members in a courteous, professional, and attentive manner
• Register patients in the Epic EMR, ensuring accurate entry and maintenance of demographic, insurance, and billing information
• Verify patient identity by confirming required patient identifiers in compliance with HIPAA regulations
• Schedule appointments in accordance with organizational guidelines and established workflows, including support of the Patient-Centered Medical Home (PCMH) model
• Contact patients prior to scheduled visits to resolve discrepancies related to insurance coverage or demographic information
• Inform patients of referral and authorization requirements, including those related to urgent care services
• Answer incoming phone calls, respond to routine inquiries, and route calls or messages as appropriate
• Collect daily patient payments and perform payment reconciliation in accordance with established procedures
• Prepare, process, and track forms related to insurance plan changes and primary care provider (PCP) assignments
• Collaborate with billing, referral, and care team staff to support accurate registration and revenue cycle processes
• Maintain clear and professional written and verbal communication with coworkers and supervisors
• Perform additional related duties as assigned to support clinic operations

Competitive benefits package. $22.78 - $27.20 per hour. Generous tuition assistance after 1 year of service.

Please submit your resume through our careers website. In addition, please submit a cover letter explaining why you're interested in this position and what you hope to achieve during your…