Patient Navigator Complex Care Coordinator

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Mass General Brigham Community Physicians, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

This position requires the person in the role to work on-site approximately 4 times per week at up to three practices within the program's East Region (Boston, MA). The Patient Navigator is responsible for working closely with patients, families, and healthcare providers to ensure a seamless and patient-centered care experience by assisting with navigating the complexities of the healthcare system, coordinating resources, and providing support to improve patient outcomes.

• Advocate for patients and their families, ensuring their needs and preferences are considered in the care planning process.
• Serve as a liaison between patients, healthcare providers, and other relevant stakeholders.
• Collaborate with the interdisciplinary healthcare team to coordinate patient care services, appointments, and follow-up plans.
• Assist patients in understanding and adhering to their care plans.
• Identify and connect patients with appropriate healthcare and community resources, such as support groups, financial assistance programs, and transportation services.
• Educate patients and their families about their medical conditions, treatment options, and self-care strategies.
• Ensure that patients are informed and empowered to actively participate in their healthcare decisions.
• Maintain accurate and detailed documentation of patient interactions, care plans, and resource referrals.

• Bachelor's Degree in related field of study required. Relevant experience may be accepted in lieu of a degree.
• 1+ years of experience in social work, community health, case management or related field required, preferably in a clinical setting.

• Strong knowledge of healthcare resources, community services, and patient advocacy.
• Excellent communication and interpersonal skills.
• Ability to collaborate effectively with healthcare professionals across multiple disciplines and experiences.
• Strong organizational and time management skills.
• Familiarity with electronic health records and case management software.

Schedule and Work Model:
Full-time, Monday through Friday, standard business hours. Hybrid work model:
Requires up to 4 times per week in-office within the program's East Region (Boston, MA) practice(s). Staniford Street location is possible but must be open to up to three practices. Remote workday requires stable, quiet, secure, compliant workstation with MGB provided equipment.

Remote Type Hybrid Work Location 50 Staniford Street

Scheduled Weekly Hours 40, Employee Type Regular, Work Shift Day (United States of America)

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