Patient Services Coord. II - Patient Access

Position: Patient Services Coord. II - New Patient Access
Site:
The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary Patient Services Coordinator – Part-Time Join a dynamic team at MGH providing essential support to patient access operations. In this role, you’ll be managing referrals, scheduling new patients, verifying insurance, and ensuring smooth communication.

What We’re Looking For:

Strong customer service or healthcare experience preferred

Flexible, adaptable, and comfortable with change

Reliable, proactive, and ready to roll up your sleeves

Familiarity with Epic is a plus

Schedule:

Part-time, 4–5 days/week, short shifts (e.g., 10–2)
On-site at MGH initially; future hybrid flexibility possible

Make an impact by improving patient access and shaping the future of care coordination!

Summary:

Performs administrative functions to support smooth and efficient care of patients in the Division of Plastic & Reconstructive Surgery. Performs a variety of tasks supporting the scheduling of new patients. May assist with general administrative practice support, as needed.

Primary duties will include:

- Answering the main phone line, assisting callers with routine questions and routing other calls accordingly.

- Reviewing new patient requests and scheduling with the appropriate provider.

- Assisting with records collection and preparation prior to new patient consults.

- Processing patient billing forms and scanning documents to patient medical record
- May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.

Qualifications Education High  School Diploma or Equivalent required

Experience office experience 2-3 years required

Knowledge,

Skills and Abilities

- Proficiency with all Office Suite, Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.

- Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.

- Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.

- Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.

- Managing one's own time and the time of others.

- Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

Additional Job Details (if applicable)
Remote Type Hybrid Work  Location
15 Parkman Street Scheduled Weekly Hours
20

Employee Type Regular Work  Shift Day (United States of America)
Pay Range $17.71 - $24.94/Hourly Grade3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications;

however, it does not encompass all elements contributing to your total compensation package.…