Medical Assistant – Joslin Diabetes Clinic

Job Description

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Supports smooth and efficient practice operations, while contributing to BIDMC's promise of providing extraordinary care. Communicates with patients, other employees and the general public in a courteous, helpful manner by phone and in person. In addition to medical assisting, provides administrative tasks as needed, including but are not limited to greeting, check-in, and scheduling. Assists patients who have physical and psychological limitations with ambulation and patient care functions.

Location Shapiro Clinical Center - Boston

• Monday through Friday
• Two shift options: 8:00 a.m.
  
  -4:30 p.m.
• 9:00 a.m.
  
  -5:30 p.m.
• No weekends or holidays

About the Role Join a fast-paced adult and pediatric diabetes clinic where Medical Assistants are central to patient care and daily clinic operations.

You will room patients, perform phlebotomy, complete medication reconciliation, download diabetes technology data, and help maintain efficient patient flow. Medical Assistants support the clinic based on patient needs rather than being assigned to individual providers, making flexibility and teamwork essential.

• Room adult and pediatric patients and obtain height, weight, blood pressure, and other vital signs
• Review medications and allergies and document information accurately in the electronic medical record
• Perform phlebotomy, point-of-care testing, and specimen collection
• Download data from continuous glucose monitors, glucose meters, and insulin pumps into the patient’s chart
• Help coordinate patient flow across the clinic and communicate delays
• Prepare and turn over exam rooms and maintain clean, stocked patient care areas
• Queue prescription renewals and enter orders as directed by a licensed provider
• Support same-day appointments, interpreter coordination, and special clinic workflows
• Provide backup assistance with patient check-in, check-out, scheduling, and telephone coverage
• Maintain medical equipment and supplies, including quality control and expiration monitoring

The clinic provides care to adult and pediatric patients managing diabetes and related health conditions. Medical Assistants work alongside physicians, nurse practitioners, nurses, dietitians, behavioral health specialists, exercise physiologists, nephrology providers, and patient service representatives.

Depending on clinic volume and assignment, a Medical Assistant may support approximately 15-30 patients during a shift.

• Comfortable performing phlebotomy across pediatric and adult age groups
• Confident learning and working with diabetes technology
• Flexible and able to move between different responsibilities
• Organized and attentive to detail
• Able to recognize urgent situations and ask for help promptly
• Dependable and prepared to arrive on time for your scheduled shift
• Curious, collaborative, and eager to learn
• Comfortable working in a high-volume clinical environment

You will join a diverse and collaborative clinic where providers and experienced Medical Assistants communicate closely and support one another. The role offers exposure to advanced diabetes technology and clinical workflows that go beyond traditional rooming responsibilities. Team members are encouraged to ask questions, continue learning, and contribute to patient care across the clinic.

• High School diploma or GED required.
• 0-1 years related work experience required.
• Basic familiarity with computers.
• Ability to navigate at a basic level within web-based applications.
• MA, EMT, CNA, LNA certificate or diploma; or at least 5 months of direct patient…