Care Coordinator

The Care Coordinator is responsible for assisting clients to obtain needed services by providing information, referral coordination and follow-up. The Care Coordinator reports to and is supervised by the Clinical Director or his/her designee for weekly supervision and programmatic assignments.

Women's Hope in Jamaica Plain, provides residential treatment programs for 16 women with co-occurring substance use disorder and mental health. The program is up to a year long and provides enhanced services for the residents with complex mental health concerns, as well as chronic health conditions.

• Assist clients in obtaining needed services by providing information, referral coordination, and follow-up.
• Develop and connect with resources that address both substance use and mental health disorders.
• Coordinate medical and behavioral health services offered through health insurance
• Coordinate MAT (Medication Assisted Treatment) and psychiatric services while clients are in the program as well as assisting in the aftercare.
• Provide milieu coverage, including: monitoring and assessing the integrity of the program’s therapeutic milieu; empowering clients to act in accordance with the guidelines of the program; assisting clients in self-administration of medications; conducting controlled substance counts; taking clients on fresh air breaks; answering phones and the front door.
• Make emergency referrals (e.g. detox programs, DTA, hospital and after care placement).
• Work collaboratively with all staff to provide individualized services to all clients.
• Attend weekly supervision with the Clinical Director or his/her designee.
• Maintain caseload if appropriate and/or necessary.
• Act in accordance with Victory Programs, Inc.’s Standards of Excellence & Philosophy Care at all times, including maintaining professional ethics, boundaries and client confidentiality and working from a strength based perspective using evidence based practices (MI,CBT, Harm Reduction etc.)
• Ensure that all services are delivered in compliance with agency standards and contractual requirements.
• Ensure all policies and procedures of Victory Programs, Inc. are being followed.
• Perform other duties or tasks that may be requested by a Supervisor or other designated personnel.

• Bachelor’s degree required. May substitute for 3 years’ experience working in a residential setting, preferably with a co-occurring population. Master’s preferred.
• Strong organizational and record keeping skills.
• Ability to work independently and cooperatively as a member of a professional team.
• Ability to relate to clients in an instructive, directive, firm yet compassionate manner.
• Knowledge of the addiction recovery process and/or mental health conditions, or a willingness to acquire it within the first six months of employment.
• Experience working with those experiencing homelessness.
• Demonstrated ability to work successfully in multicultural settings with diverse client groups.
• Proficient computer skills, including the use of Microsoft Word and Excel.
• Strong organizational, writing and communication skills.
• Must be CPR certified (may be obtained upon hire)
• Completed TB screening (may be obtained upon hire)
• Three work related professional references; at least 2 from manager or supervisor.

Full-time (40 hours) Monday-Friday 9am-5pm. On-site

$26.00/hr

Victory Programs values a diverse workforce, as we collectively seek to create welcoming, inclusive and accessible environments for our employees and the people we serve. We strive to sustain healthy, functioning communities that respect and celebrate different experiences, identities, cultures and ideas.

Victory Programs has helped individuals and families in crisis for over 45 years.…