Operations Coordinator

Thank you for your interest in a career at Neighbor Health, formerly East Boston Neighborhood Health Center! As one of the largest community health centers in the country, Neighbor Health is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities. Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at Neighbor Health is vital.

Together, we're advancing medicine and delivering the best care experience for our patients and community!

Time Type:
Full time Department:
South End Vision Center All Locations: 1601 Washington Street

Position Summary:

The South End Vision Center’s Operations Coordinator is responsible for monitoring and coordinating the daily operations of the department under the supervision of the Administrative Director. The coordinator will work with providers and other staff to ensure the department provides excellent patient care.

• Managing patient flow
• Reviews daily schedules for missing scans, post-op notes or inappropriate appointment bookings. Prints BMC post-op or ophthalmology notes; order notes from Medical Records when scans are not available in EPIC.
• Manages the department’s outgoing and incoming referrals as instructed by providers, this includes scheduling appointments, submitting supporting documents, and patient outreach. Monitors the department’s referral report, submits referrals to the Referral Management Department for authorization. Participates in the tracking of high-risk patients. Manage providers’ schedule templates, which includes opening/closing, and editing individual provider schedules.
• Assists providers with managing the inventory and dispensing of contact lenses (i.e. order supplies, restock, schedule pick-ups, help with billing issues)
• Promotes a positive atmosphere that enhances efficient workflow through good teamwork
• Knows and understands the philosophy, objectives, policies and procedures of the department and consistently demonstrates these practices
• Expected to know all aspects of the Patient Access Representative job description
• Performs a wide range of clerical and administrative duties to support the department’s daily operations. Tasks include but are not limited to copying, filing, faxing, correspondence and maintaining and reproducing the orientation manual for NECO students.

• High School Diploma required
• Prior work experience in health care preferred with several years of telephone, appointment scheduling and customer service work
• Bilingual Spanish skills required

Pay:
Starting at $22/hr up to 33/hr based upon experience

Neighbor Health is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to  or call  to let us know the nature of your request

Neighbor Health participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.

There's a reason Neighbor Health (formerly East Boston Neighborhood Health Center) is ranked as one of the "Top Places to Work" by The Boston Globe. It's because we're committed to maintaining a…