Behavioral Health Medical Secretary II - SEIU Job Boston area,Massachusetts USA,Healthcare

Improve the lives of others while Caring. Connecting. Growing together.

Job Description - Behavioral Health Medical Secretary II - SEIU (2386419)

Behavioral Health Medical Secretary II - SEIU - 2386419

Explore opportunities at Atrius Health, part of the Optum family of businesses. We’re an innovative health care leader and multi-specialty group practice, delivering an effective, connected system of care for adult and pediatric patients at 28 practice locations in eastern Massachusetts. Our entire team of providers (physicians, AP/NPs and ancillary clinicians) works collaboratively with a value-based philosophy within our group practice as well as with hospitals, rehab and nursing facilities.

Be part of our vision to transform care and improve lives by building trust, understanding and shared decision-making with every patient. Join us and discover the meaning behind Caring. Connecting. Growing together.

Schedule
:
Full time, 40 hours/weekly. Monday through Friday, hours 8:30AM - 5:00PM. Position is eligible for a hybrid schedule after 6 months of training

As a Medical Secretary II you will provide support within a clinical department with primary responsibility for answering phones, scheduling and managing appointments including appropriate follow-up appointments, and conducting outreach calls on behalf of the clinician. Deliver excellent customer service and strengthen the patient/clinician relationship. Works to improve clinical operations through coordination of contact between team clinicians, patients and referrals outside the unit.

Primary Responsibilities:

Assists patients with referral processing and communication with other departments
Actively involved in MyHealth enrollment by encouraging patients to sign up to MyHealth Online
Answers telephones following emergency and department protocols and expediting patient questions. Books same day appointments and relays messages as appropriate. Books MyHealth appointment requests
Run reports from automated appointment confirmation system. Confirms appointments and follows through on cancellations. Reconciles system information with the electronic medical record as needed
Sorts and distributes clinician mail (may be paper or electronic)
Completes paperwork to obtain information from outside doctors, hospitals, health or social service agencies, and insurance agencies
Follows meaningful use guidelines to verify and update patient medical information in the electronic medical record, such as confirming demographic information, medications, allergies and chief medical complaints, and ensuring the EMR patient data is accurate and up-to-date
May assist with the checkout function, including distributing the After Visit Summary (AVS) and appropriately booking follow up appointments per department guidelines
Provides compassionate front-line customer service and actively works to resolve patient concerns
In a specialty department, makes outreach to patients regarding referrals, scheduling appointments, processing paperwork, and obtaining authorization numbers. Participates in care improvement activities as appropriate, such as Rapid Improvement Events (RIEs), Value Stream Analyses (VSAs), and managing of Daily Improvements
Assists with basic data collection activities for statistical reports or required studies. Ensures data is properly collected and accurate. Participates in special projects and ongoing programs unique to the department
May generate standard correspondence such as letters regarding normal test results or missed appointments
May be involved in rollout and implementation of upgrades to the electronic medical record
May assist with orienting new staff. Provides back-up coverage for other support staff as necessary
May develop and monitor provider appointment templates

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High school education or equivalent experience
3+ years of experience in a clinical or customer service setting (a bachelor’s degree may be substituted for experience)
Epic experience
Electronic medical record (EMR) experience and/or aptitude to master the EMR based on other technology experience
Computer experience with the ability to use word processing and spreadsheet programs

Preferred Qualifications:

Demonstrated leadership skills
Demonstrated excellent…