Patient Services Coord. II

Patient Service Coordinator II

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

MGH Beacon Hill Primary Care (mass general.org) Under the supervision of the Practice Manager, the Patient Service Coordinator II (PSC II) works with all levels in the organization, including physicians, nurses, and other clinical staff members, to ensure a quality-based, customer-oriented workflow. The PSC II handles incoming phone calls to the practice, reviews and books patient scheduling requests in EPIC, and works closely with the administrative and clinical teams to triage patient calls.

The emphasis is placed on the ability to communicate effectively and exhibit a high degree of customer service, manage confidential patient information, and organize priorities in a detailed manner. The PSC II may also initiate Clinical Messages via Epic, relaying information from patients to the clinical staff and is a crucial member of the team's communication structure.

Performs administrative functions to support smooth and efficient practice operations under general supervision. Perform tasks that are related to patient visits including scheduling, check-in, and check-out duties. Actual job duties may vary by department.

Essential Functions:

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders and print appointment schedules.
• Process patient billing forms and scan documents to patient medical records /EPIC.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc. as directed.
• Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
• Acts as an EPIC "Super User" for scheduling, registration and billing systems (EPIC training is provided).
• Provide assistance and training to others in these areas.
• May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.

Department: MGH Beacon Hill Primary Care, 165 Cambridge Street, Boston (Charles River Plaza)

Schedule:

Days, 40-hours, onsite

Compensation:
The pay rate for this position starts at $20.00 per hour, with increases based on the candidate's years of experience.

Benefits:
Medical, Dental, Vision, 403 b retirement plan, tuition reimbursement, discounted MBTA pass & more!

Step into a role where your work truly makes a difference every day! As a vital member of our clinical operations team, you'll provide administrative support to ensure our practice runs smoothly and efficiently. In this dynamic, fast-paced role, you'll be the friendly face that plays a key role in creating a positive, efficient, and compassionate environment for both patients and clinical staff.

Onsite

Work Location:

165 Cambridge Street

Scheduled Weekly

Hours:

40

Employee Type:
Regular

Work Shift:

Day (United States of America)

Pay Range: $17.71 - $24.94/Hourly

Grade: 3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our…