Outpatient Pharmacy Technician

Site:
The Brigham and Women's Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Under the direction of a staff pharmacist and/or pharmacy leadership, the Registered Pharmacy Technician performs a broad range of technical and operational duties that support safe, timely, and efficient medication distribution and pharmacy services in accordance with established policies, procedures, and applicable legal and regulatory requirements. Responsibilities may include preparing, packaging, labeling, and distributing unit-dose and stock medications; assisting with outpatient prescription processing;

staging and delivering medications and supplies to patient care areas; maintaining medication inventory through restocking, rotation, and monitoring of storage conditions; and supporting the accurate completion of required documentation and records. The technician utilizes area-specific technology and equipment—including automation, robotics, dispensing systems, and pharmacy information systems—to execute workflows, troubleshoot routine issues, and maintain medication integrity and security, including proper handling of controlled substances per policy.

The technician demonstrates professionalism in all interactions and communicates clearly with patients and caregivers, as appropriate, to obtain needed information and/or triage routine inquiries to the pharmacist.

Does this position require Patient Care?

No

• Under the direction of a staff pharmacist and/or pharmacy leadership team, follow established policies and procedures to perform a variety of routine support tasks that are integral to the operation of the pharmacy department.
• Familiarity with pharmacy practice settings, legal requirements and limitations, prescription information and calculations, drug identification and generic equivalents, drug manufacturing, packaging and labeling information, and proper drug handling and storage practices.
• Responsible for supporting the operations of the pharmacy and ensuring the safe and efficient delivery of medications and healthcare products.
• Utilizes area-specific technology, including, but not limited to, robotics, automation, software, equipment, and information systems.
• Demonstrates professionalism and effectively communicates with patients and caregivers to gather information and/or triage inquiries.
• Audits medication storage areas utilizing data collection tools, if applicable.

Education

High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?

No

Licenses and Credentials

Pharmacy Technician [State License] required

Pharmacy Technician Certification [CPhT] - Pharmacy Technician Certification Board (PTCB) preferred

Pharmacy Technician 0-1 year required

• Ability to read, interpret, and follow verbal and written instructions, including department policies and procedures
• Understand HIPAA privacy rules and will use discretion handling patient related information
• Ability to read, interpret, and follow verbal and written instructions associated with assigned responsibilities
• Ability to adhere to safety requirements for handling non-hazardous and hazardous medications in accordance with organizational policies and regulatory requirements
• Proficient with math calculations…