Unit Coordinator​/Cardiology​/Eve – shift

Position: Unit Coordinator/ Cardiology/ 32 hours Eve – 1 3-11p 2 11a-11p shift a week.
Boston, MA
• Beth Israel Deaconess Medical Center
• Full-time
• Evening When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

This Unit Coordinator position is required to work
- Monday-Friday Every other Weekend, 2 11a-11p 1 3p-11p shift a week.

Klarman 9, at Beth Israel Deaconess Hospital, is currently hiring a patient-focused, compassionate Unit Coordinator with a passion for providing exceptional care and customer service to those they serve in our Cardiology Medicine Unit!

About The Cardiology Medicine Unit Our Cardiology Medicine unit, KM9, is staffed with safe, compassionate and engaged team members. You will become part of a team committed to high quality holistic nursing care which truly impacts the lives of many with cardiac disease.

Number of Beds 32

Number of Rooms: 32

This unit is located in an all private room, new inpatient building, a state-of-the-art patient care environment. The spectacular new space is designed to optimize the experience for patients and providers and includes a rooftop healing garden for patients, families, and caregivers.

What we are looking for – You are the perfect fit if you enjoy a job that is fast paced, uses critical thinking, and you have a passion for providing excellent patient customer service.

Job Description:

Job Summary:

Facilitates the smooth & efficient functioning of the unit. Serves as liaison between patients, visitors, and clinicians. This role is responsible for partnering with nurses to coordinate the day-to-day patient flow including the communications regarding patient admissions, discharges, and transfers. Provides outstanding service for every customer interaction.

Essential Responsibilities:

Facilitates patient flow through the unit. Coordinates admissions with admitting, nursing staff and admission facilitator. Assists providers and ensures availability of needed supplies. Obtains and communicates information for requested tests and procedures. Coordinates registration process for established protocols.

Answers patient call lights in a timely manner and responds within scope of role, following BIDMC Call Light Standards of Practice. Greets and directs patients, families, visitors and staff. Identifies self and provides informative, non-clinical information when requested by patients, families, staff or visitors.

Utilizes all available information systems that support unit based operations such as provider order entry, bed tracking, nursing call system, as directed ensuring timeliness of response and accuracy of data input. Serves as a point person for resolution of IS issues.

Maintains basic competency in trouble shooting printer/copier/fax issues. Ensures patients are properly charged for equipment, supplies and outside purchases. Coordinates special purchase for patient care needs (e.g. specialty beds). Ensures that all equipment in the unit is adequately maintained. Maintains equipment logs. Performs/monitors activities related to JCAHO.Manages the unit based patient valuable program. Investigates lost belongings, maintains tracking logs and provides detailed summary as requested.

Reports unresolved losses to Operations Coordinator.

Required Qualifications:

High School diploma or GED required. Associate’s degree preferred.
0-1 years related work experience required.

Prior customer service experience.

Basic familiarity with computers. Ability to navigate at a basic level within web-based applications.

Preferred Qualifications:

Previous administrative experience in a healthcare setting.

Competencies:

Decision Making:
Ability to make decisions that are based on specific instructions, standard practices and established procedures which generally require little or no supervision.

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