Patient Benefits Coordinator II - Social Security

Who We Are

Since 1985, BHCHP’s mission has been to provide or assure access to the highest quality health care for all individuals and families experiencing homelessness in greater Boston. We care for over 11,000 homeless individuals each year and ensure that every one of these individuals can receive comprehensive health care, which includes primary care, behavioral health, medical respite, dental, case management, and more.

Our staff work in 30+ locations across the city to serve some of our community’s most vulnerable—and most resilient—citizens. From our earliest days as a program, we have always sought to do work that is transformational: recognizing our shared humanity, centering trust, mutual respect, hope, and supporting the right of every individual to access the highest levels of health care and every staff member to reach their fullest potential.

We continue to be committed to building bridges and breaking down physical and systemic barriers that our patients face and provide community-based health care services that are compassionate, dignified, and culturally appropriate.

Hours:

Full-time; 40 hours per week, Monday-Friday, 8:30am-5:00pm

Union:
Yes

Union Name: 1199

SEIU

Patient Facing:
Yes

We are seeking a compassionate, resourceful, and patient-focused Patient Benefits Coordinator II (PBC II) to join our team and help patients navigate the Social Security application process. In this role, you will serve as a trusted advocate and guide, helping patients overcome barriers to accessing the benefits and services they need.

As a PBC II, you will provide hands-on assistance throughout the Social Security application process, including initial applications, reconsiderations, and appeals. You will help patients understand and complete the appropriate paperwork, submit required documentation to the Social Security Administration (SSA), and follow up to help ensure their applications continue moving forward.

This position offers the opportunity to meet patients where they are. You will conduct outreach at shelter sites, including the Barbara McInnis House respite facility (located at 780 Albany Street), as well as clinic locations throughout the Boston area, building relationships with patients and connecting them with critical resources.

You will also play an important role in creating a welcoming and efficient patient experience at our clinics. As a backup to appointment scheduling and patient intake, you will assist with fast-paced patient registration, provide benefits support, greet and direct patients at the front desk, and facilitate communication between patients and clinic staff.

If you are someone who enjoys helping others navigate complex systems, solving problems, building relationships, and making a tangible difference in people’s lives, this is an opportunity to put your skills and compassion to work. Join a team committed to removing barriers to care and helping patients access the resources they need to thrive.

• Assist patients with their Social Security paperwork including initial application, reconsiderations, and appeals
• Use the online Social Security portal to submit applications and send in supporting documentation whenever possible, register as a representative with the Social Security Administration and follow through on assigned caseload
• Outreach to various shelter sites across Greater Boston, assisting patients with Social Security applications and relevant follow-up
• Meet weekly for case conferencing with the internal Social Security team and be prepared to discuss outstanding cases
• Coordinate with patient’s care team to best prepare Social Security applications and appeals
• Assist patients and troubleshoot issues with applications for…