Registration Patient Support Associate

Description

The Patient Support Associate is often the first person a patient or guest interacts with when arriving at the health center or calling before a visit. In this Registration role, you will help optimize each patient visit through knowledgeable, reliable, professional and courteous service.

You will ensure that patient demographic, insurance, and billing information is accurate; schedule appointments; answer incoming calls; greet patients and guests; and collect copayments. Your work supports timely access to care and a positive patient experience.

This opportunity is well suited for someone who enjoys helping people, works carefully in a fast-paced setting, and values close collaboration with members of the patient care team.

South Boston Community Health Center provides accessible, high-quality care to all patients, regardless of status or ability to pay. We emphasize primary and preventive care and work to meet the healthcare needs of the community with respect, compassion, and clinical expertise.

Our work is guided by respect, commitment, diversity, competence, education, research, and cost effectiveness. The Registration team supports this mission by helping each patient begin their visit with accurate information, clear communication, and attentive service.

• Greet patients, family members, and visitors in a friendly, professional, and attentive manner
• Register patients in Epic and accurately update demographic, insurance, billing, and contact information
• Verify patient identity using three patient identifiers and maintain compliance with HIPAA and confidentiality requirements
• Assist patients with registration questions and provide clear guidance on office procedures and next steps
• Maintain a welcoming, organized, and efficient front desk environment

• Schedule, reschedule, and cancel appointments in accordance with organizational policies and clinic guidelines
• Answer incoming phone calls, respond to routine inquiries, route messages, and connect patients with the appropriate departments or care team members
• Make appointment reminder calls and assist with outreach efforts as needed
• Communicate professionally and effectively with patients, coworkers, providers, and leadership through both verbal and written interactions

• Collect patient payments, copayments, and other applicable fees during the registration process
• Complete daily payment balancing and reconciliation according to established procedures
• Maintain accurate records and documentation to support efficient clinic operations and patient care delivery

• Partner closely with providers, medical assistants, nurses, and other care team members to support a positive and efficient patient experience
• Contribute to clinic workflow by helping address patient needs, resolving routine issues, and supporting department operations
• Support additional projects, initiatives, and responsibilities as assigned to meet the needs of the organization

You won't be doing this alone. You'll be part of a collaborative care team dedicated to providing excellent service and ensuring every patient receives a positive experience from check-in through check-out.

This is a full-time, non-exempt, on-site position. The Registration PSA works in a busy community health center environment with frequent interaction with patients, families, visitors, clinical teams, and administrative staff.

The schedule may include daytime and evening hours and rotating Saturday coverage based on department needs. Team members must be able to work at assigned SBCHC locations and rotate among…