Research Coordinator, General Internal Medicine

At Boston Medical Center (BMC), our diverse staff works together for one goal — to provide exceptional and equitable care to improve the health of the people of Boston. Our bold vision to transform health care is powered by our respect for our patients and our commitment to ensure everyone who comes through our doors has a positive experience.
You’ll find a supportive work environment at BMC, with rich opportunities throughout your career for training, development, and growth and where you’ll have the tools you need to take charge of your own practice environment.
Position: Research Coordinator, General Internal Medicine
Location: Boston, MA
Schedule: 40 hours per week, Hybrid

Position Summary The THRIVE Digital Equity Program is looking for a highly motivated Research Coordinator (RC). The RC will be responsible for a variety of research-related activities, including organizing study materials, collaborating with research participants throughout the study, and performing general administrative duties, training/supervising research staff, and data collection/data entry/analysis.

This role offers an excellent opportunity to gain experience and enhance your skills in clinical research. The THRIVE Digital Equity Program serves adult primary care patients at Boston Medical Center who experience barriers to accessing digital healthcare. The program focuses on patients with chronic conditions, including hypertension, type 2 diabetes, chronic heart disease, and chronic kidney disease, who are identified through the Epic electronic medical record (EMR) as being at risk for unsuccessful telehealth use because of limited device access, internet connectivity, or digital literacy.

The THRIVE Digital Equity Program is located in the Crosstown Building at 801 Massachusetts Avenue, second floor.

Job Responsibilities

• Coordinate the day-to-day implementation and operations of the THRIVE Digital Equity Program including patient identification, outreach, enrollment/participation, follow-up, and tracking across program activities.
• Maintain IRB compliance throughout the program, including preparation and submission of personnel changes, amendments, renewals, and other required IRB submissions.
• Work closely with clinical teams to ensure patients receive appropriate digital health support.
• Support implementation and evaluation of the BMC Digital Health Literacy Training Course, including participant recruitment, scheduling, training sessions, follow-up, and collection of participant feedback.
• Coordinate the pilot implementation of the Digital Health Literacy Course and assist with identifying and implementing improvements based on participant feedback.
• Develop and maintain databases, tracking systems, and documentation for program participants and activities.
• Monitor program metrics, including patient outreach, telehealth connection/completion, MyChart activation and navigation, digital literacy training participation, referrals, device distribution, and other program outcomes.
• Assist with data analysis and interpretation to evaluate the effectiveness and impact of the program. Prepare routine reports, dashboards, summaries, and other materials for the Principal Investigator, program leadership, and grant reporting.
• Identify trends and operational barriers and make recommendations for improving program efficiency and participant outcomes.
• Coordinate referrals to community-based organizations and digital equity resources and maintain documentation of referral outcomes.
• Maintain relationships and communication with community partners involved in digital literacy, technology access, internet connectivity, and other support services.
• Assist with coordination of laptops/tablets and other technology resources provided to…