Practice Assistant II, Sports Medicine

## Practice Assistant II, Sports Medicine Apply:
Onsite:
Boston-MA:
Full time:
Posted 2 Days Ago:
RQ4080206

Site:
The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
** Job Summary
** Step into a role where your work truly makes a difference every day! As a vital member of our team, you'll provide administrative support to ensure our practice runs smoothly and efficiently. This position is primarily focused on patient check-out and back-desk operations, while also providing coverage for administrative team members during absences.
In this fast-paced orthopedic practice, you will play an important role in delivering an exceptional patient experience by coordinating follow-up care, scheduling appointments, supporting providers and staff, and ensuring the efficient flow of information throughout the practice.

Essential Functions:

- Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
- Make patient appointments and maintain appointment records.  - Greet and assist patients.  - Answer telephones, assist callers with routine inquiries, and schedule appointments.  - File materials in patient folders and print appointment schedules.  - Process patient billing forms and scan documents to patient medical record/EPIC.  - Call for patient medical records and laboratory test results.  - Open and distribute unit mail or faxes.  

- Type forms, records, schedules, memos, etc. as directed.  - May be required to accept co-payments.  - Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.  - Acts as an EPIC  Super User  for scheduling, registration and billing systems (EPIC training is provided).  - Provide assistance and training to others in these areas.  

- May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.
** Qualifications
* * Education  High School Diploma or Equivalent required    Can this role accept experience in lieu of a degree?  No    Experience  Office experience 2-3 years required    Knowledge,

Skills and Abilities

- Proficiency with all Office Suite, Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.  - Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.  - Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.  

- Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.  - Managing one's own time and the time of others.  - Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
** Additional Job Details (if applicable)
**** Department:
** MGH Orthopedics, Sports Medicine
*
* Schedule:

** Monday - Friday | 8am - 4:30pm | Onsite
** Compensation:
** The pay rate for this position starts at $20.00 per hour, with increases based on the…