Case Management Supervisor

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Job Description - Case Management Supervisor (2600064D)

Job Description

Description

• Oversight and Compliance:
  Provide supervision and oversight of HSC I staff to ensure compliance with DMH regulations, policies, and procedures, including utilization management reviews, case management documentation, incident reporting, and contract compliance. Utilize available reports and data to monitor performance, identify gaps and trends, and highlight improvement opportunities. Authorize use of benefit time to maintain adequate coverage and continuity of care.
• Caseload Management:
  Maintain an assigned caseload, including development of Individual Service Plans (ISPs) and Comprehensive Assessments. Coordinate services, advocate for clients, and provide case management support for life management tasks such as housing, entitlements, medical insurance, transportation, budgeting, risk management, and accompaniment to community resources/appointments. Monitor service provision and address issues as needed.
• Staff Supervision and Development:
  Assign and regularly review HSC I staff caseloads, provide regular case supervision and consultation, conduct Employee Performance Reviews (EPRs), facilitate onboarding and orientation, and ensure staff meet required documentation standards, time frames, and professional expectations. Address staff concerns, provide guidance, and elevate critical issues to the Site Director as needed.
• Crisis Management:
  Ensure HSC I staff respond to and manage crises appropriately, including face-to-face or telehealth contact, direct communication with Mobile Crisis Intervention (MCI), Behavioral Health Helpline, and/or 911, and completion of required alerts. Participate in risk and safety planning for assigned individuals in collaboration with staff, supervisors, and service providers.
• Assessments and Screening:
  Conduct or supervise screenings and needs & means assessments (e.g., suicide, substance use) to identify risk and service needs. Review assessments completed by staff, ensure appropriate follow‑up, and coordinate referrals to services as required.
• Transition, Discharge, and Diversion Planning:
  Assist in developing transition and discharge plans with inpatient providers. Track Section 3 requests and participate in diversion planning using site and community resources. Document all related information in accordance with DMH policies.
• Level of Care and Contract Monitoring:
  Participate in Level of Care assessments for applicable ACCS clients within prescribed time frames. Monitor assigned contracts by reviewing enrollments, discharges, vouchers, and provider submissions, identifying performance problems, and assisting providers to ensure effective service delivery.
• Leadership and
  
  Collaboration:
  
  Demonstrate professional leadership in internal and external meetings, facilitate clear communication, participate in planning, development, and implementation of site processes, and assist the Site Director with hiring decisions. May serve as Site Director designee in their absence.
• Community and Stakeholder Engagement:
  Respond to inquiries and concerns from the public, municipal and housing officials, public safety, and community agencies, ensuring compliance with DMH and HIPAA confidentiality requirements.
• Professional Standards and Development:
  Maintain professional standards, comply with all mandatory training, and utilize opportunities for personal and professional growth to enhance skills and improve quality of care for individuals served.
• Documentation and Reporting:
  Ensure thorough and timely documentation of all case management, supervision, risk…