Laboratory Support Specialist - Certified; Mon- Wed ; Thurs Sat, Sun; rotating weekends

POSITION SUMMARY

Provides guidance and ancillary service for clinical activities by performance of specimen procurement, related specialized procedures, specimen processing and reference lab processing. Position:
Laboratory Support Specialist - Certified Department:
Phlebotomy Inpatient

Schedule:

Full Time, (Mon
- Wed 5a-10a)
Thurs(5a-230p) , Sat, Sun(5a-130p) rotating weekends & holidays)

Performs venipunctures according to laboratory policies and procedures including the collection of timed specimens, blood cultures, pediatric and neonatal specimens. Positively identifies all patients according to laboratory policies and procedures. Verifies identification of specimens and labels specimens according to laboratory policies and procedures. Receives and prepares laboratory specimens prior to laboratory analysis and testing, including study specimens, random and 24 hour urines, and send-out specimens.

Centrifuges and aliquots specimens, and follows all special handling instructions according to laboratory policies and procedures. Optimizes the routing of specimens and work benches, prioritizing stat and routine specimens. Routes and distributes specimens to appropriate lab sections within specific time frames. Assists in the pickup and delivery of specimens as needed. Prepares all workstations with essential supplies. Monitors and records daily temperatures and performs scheduled maintenance of equipment as needed.

Completes all appropriate logs for documentation and troubleshooting, and communicates to supervisor. Utilizes technical training and acquires in-depth knowledge of the LIS and its functions. Performs order/entry, inquiry, crediting, and other basic LIS functions in the laboratory information system according to policies and procedures. Performs patient registration functions in EPIC registration system, including patient demographic updates, insurance validation and eligibility checks, and assigning of medical record numbers.

Answers the telephone and pager according to department policy and procedure. Conforms to hospital standards of performance and conduct, including those pertaining to patient rights, so that the best possible customer service and patient care may be provided. Utilizes hospital’s behavioral standards as the basis for decision making and to support the department and the hospital’s mission and goals. Manages time appropriately and meets BMC standards for attendance and punctuality.

Attends department meetings, delivers reports in a timely fashion and documents activities related to quality improvement as assigned. Assists in training new lab support technicians and phlebotomy students. Completes all laboratory and hospital safety, compliance, and competency training as assigned. Follows established hospital infection control and safety procedures. Performs special procedures as requested by supervisors, assistants, and specialists. Works with the technical and assistant supervisors to update inventories, orders, and maintain supplies as needed Assists supervisors with writing training programs, standard operating procedures, and establishing competencies.

Assists in training new phlebotomists and phlebotomy students. Participates in quality improvement (QI) activities according to Laboratory policies and procedures. Offers input for performance improvement and participates in validating the effectiveness of implemented solutions. Recognizes and resolves technical and non-technical problems in the laboratory. Anticipates problems to circumvent customer dissatisfaction. Obtains help in problem-resolution as appropriate. Records information on the problem log and reports all issues to supervisory staff.

Adapts to changes in…