Patient Access Representative Boston, Massachusetts | Robert Half

Patient Access Representative

We are seeking a Patient Access Representative to join their healthcare team. This individual will play a critical role in providing exceptional customer service while supporting patient registration, appointment scheduling, insurance verification, and front-end administrative functions. The Patient Access Representative serves as one of the first points of contact for patients and is responsible for ensuring an efficient and positive patient experience.

The ideal candidate is detail-oriented, professional, and comfortable working in a fast-paced healthcare environment. Strong communication skills, attention to accuracy, and the ability to handle sensitive patient information confidentially are essential.

Responsibilities include greeting and checking in patients, verifying demographic and insurance information, obtaining and updating patient records, scheduling appointments, answering incoming phone calls, collecting copays and payments, explaining registration procedures, assisting patients with questions regarding insurance coverage, maintaining accurate documentation within the electronic medical record (EMR) system, and ensuring compliance with HIPAA and organizational policies.